OnLuck Casino - general discussion (page 2)

The payment has been marked as approved since yesterday evening. However, since it was a bank transfer, I'll wait a few more days to see if it actually arrives.

Nothing happens. You just get put off.

I received an email from Onluck on December 24th stating that my withdrawal had been processed and the money was already in my account. Of course, the money wasn't there. I'll check on Monday to see if the money is actually credited; if not, I'll file a complaint.

I keep getting the same answer. The finance team is working on it. It all feels like a lie.

It was the holidays, and from what I saw, you made your withdrawal request during that time. You have to be patient and understand that the casino couldn't process withdrawals during those days.

I believe you will get your money.

What has the casino told you so far, only that they are working on it?

That it will be paid out on December 26th.

They really do take a very long time to process a withdrawal. But it was the holidays and the weekend. I requested my withdrawal on December 16th, it was processed on December 24th, and today it was in my account. At first, it all felt like a lie to me too, but be patient, you will get your money.

OK thanks

All withdrawals from the casino have been cancelled. I need help. How can these scammers finally be stopped?

Such liars

As if it would work now.

Unfortunately, if it was a system error, then it's the casino's fault. But I see that you've requested another withdrawal. We give casinos 14 days to process withdrawals, and if they fail to do so, you can turn to us. 

Try to give it some time, because as another player said, it was a holiday and a weekend, and casinos often don't process withdrawals at that time.

Unfortunately, you're mistaken. The withdrawals from December 24th and 25th, totaling €1200, were rejected without explanation. The new withdrawal, for €100, is from yesterday. Five days of waiting without any response or processing.

You posted a screenshot where the casino wrote that it was a technical error, so what's the deal?

The withdrawals that were rejected and from what date they are, the casino obviously didn't process them either, and maybe a lot of people were on vacation, it was a holiday. I'm not surprised if you didn't get a response. 

You just have to be a little patient.

The issue is that both withdrawals from December 24th and 25th were canceled without explanation. Only after I contacted them did they come up with the lie about technical problems. Now I've requested a new withdrawal, and they're again saying it will take 48 hours. That's such a lie. Then there are more holidays, and I'll just keep waiting.

Withdrawals sometimes even during the time when there are no holidays do not take a few hours or days. Sometimes it takes a little longer. It also depends on the payment method. 

Of course, around Christmas, New Year's, and so on, I think many players expect longer processing times. In addition, as I mentioned, weekends are often not a time for processing withdrawals. 

Casino employees also take vacations, so there may be fewer people in various departments. 

If you do not receive your money within 14 days of submitting your first withdrawal request, I told you that we would try to help you.

Even another player wrote to you that their withdrawal processing times are longer, but that the money should eventually arrive. So I certainly wouldn't expect it to take 3-4 days. 

Keep a cool head, don't gamble with the money, and wait. I think it's better than stressing out.

Everything is understandable. Everything makes sense. But to say the money will arrive after 48 hours, even on holidays...

To then cancel, give no reasons, then say there were technical problems and then demand another 48 hours is simply one thing: unprofessional.

I hope they can help me in 10 days, because 4 or 5 have already passed.

Yes, I understand that if a player is given a timeframe, they stick to it.

I would say that in this case, I wouldn't do that and rely on the casino telling you that you'll have your money in 48 hours.

Just some advice so you won't be disappointed. 

So, nothing will happen before January 6th, 2026. But hopefully they'll help me here if the casino continues to lie.

Thanks 🙂