NV Casino - general discussion (page 13)

Yesterday you approved my details and unlocked the withdrawal. I pressed withdraw 450 euros and they told me it would be made within 30 days. And then I pressed withdraw but 4500 euros. I believe it won't be that late, when they send me the money I will inform.

So did you withdraw 450 or 4500? The fact that they verified you is a good step forward. However, if it takes more than 14 days, I would definitely not wait and file a complaint. 30 days is too long for one withdrawal in my opinion.

Initially I made a withdrawal of 450 euros because they told me that under 499 euros it can be fulfilled within 2 days but since the other day I asked when the withdrawal will be made and they told me it will take 30 days because the amount is greater than the deposit 20 times then I pressed another 4500 euros. So in total I expect 4950 euros. Has someone made a complaint at this particular casino and have you intervened and paid them?

Hello,

I am submitting a complaint against NV Casino (83nv7.casino).

I deposited real money and played without using any bonus. After winning and reaching a balance of approximately 2000 EUR, I requested a withdrawal.

Before that, customer support explicitly confirmed to me in chat that my winnings would be paid.

However, after the withdrawal request, my account was suddenly blocked. The casino now claims:

that I violated the rules by having multiple accounts

and that I showed signs of gambling addiction

Both claims are false and contradictory.

1. If the casino believed I had multiple accounts, they should have detected this earlier, not only after I won and requested a withdrawal.

2. Using "gaming addiction" as a reason to permanently confiscate funds is abusive. Responsible gambling rules are meant to protect players, not to justify keeping their money.

3. The casino provided no evidence of multiple accounts and did not give me any chance to clarify or correct alleged issues.

4. The casino first promised payment and only later changed its position.

The casino is also advertising itself as a casino for Bulgaria, while operating under a Curacao license, which is misleading.

I request:

full payment of my legitimate winnings

OR

at minimum, a refund of my deposited funds

I am attaching screenshots of:

balance

chat confirmation that winnings would be paid

later messages confirming account block and confiscation

Important clarification:

I explicitly informed the casino about my previous account.

Despite being fully aware of this, customer support confirmed in writing that my winnings would be paid after verification.

They also confirmed that my account would be blocked only after the payment.

Only after my withdrawal request did the casino change its position and refuse to process the withdrawal.

I understand how it works now.

As for whether we intervened and helped, you can see the resolved complaints on this link, and the answer is yes.

I believe that will also be the case for you. 

1) So how long do you wait for your account to be verified?

2) How long have you been filing complaints?

1) The account verification did not take a long time. I submitted the required documents, but the account was blocked by the casino during the verification process, before it could be fully completed. This happened after the casino had already confirmed in chat that my winnings would be paid.

2) I am aware that similar complaints can take several weeks to be resolved. However, my case is specific because the casino was informed about my previous account in advance and still explicitly confirmed that my winnings would be paid and that my account would be blocked only after the payment. Despite this confirmation, the casino blocked the account and did not process the withdrawal.

I'm so sorry, man. With the complaint you made, they can't find a solution for you, casino guru?

Dont wait guys i deposit 4100euros in one day,won 10.000 and after that when i wanted my money,every day they asked for the same document…photo was not high quality,this and that…even the document they had verified,they wanted it again and again…i spoke with greek authority they dont have even licence to operate in greece…Finally i lost my money on purpose to find my peace…i pressed 1200 bonus buys to loose the money…here is evidence from my balance.i lost my mind for 7 days with them.dont be fooled…i hope i be the last to had this hard time with them

Hey friend, I don't know, I made a withdrawal twice before, each of 400 euros. As soon as I won enough money, they asked me for other documents. Now I have identified all my details and proceeded to withdraw 4950 euros. I am waiting 2 days from the withdrawal. If something happens with the withdrawal, I will inform you. From what I read on the forum, some have received their money and others have not. We will see what happens.

Today I called the relevant authority and they told me that they are illegal in Greece. They drove me crazy… I sent 10 times for withdrawal and nothing. All excuses. I hope you get them, but I couldn't take it anymore. I lost them to calm down

Let them go, buddy, what a shame. We'll see what happens, I hope they pay me.

They dont have IOS app,the app is a frog(skybound hop.they dont have apple pay…if you deposit money look where they went,i deposit 10 times every time another name was the reciever.

Even the email its a scam…you must search in the scam folder… [email protected] i mean common…

Did you ginally get your money?

Hello…Did you got any payment from them?

Hey. You can check the user's complaint here. It has been resolved.

Are you wearing a scarf on your left?

Not yet, my friend. I finished the identification for the additional papers on the 7th of the month and then I made a withdrawal but they told me it would be done within 30 days.