NV Casino - general discussion (page 14)

Plirothike kaneis apo auto to site?

Yes, friend, I have received 7000 so far.

Hello everyone ,

Last Friday I deposited 1190 euros (1 x 600 euros, 1 x 590 euros) into this casino.

Over the weekend I submitted the KYC documents and won 4221 euros through sports betting without claiming any bonus.

After the KYC check was completed and I wanted to withdraw the 4221 euros, the casino unilaterally changed my date of birth from 23.03.1989 to 01.01.1989 and now claims that I have violated their terms and conditions.

The same thing happened to Shishaflo.

This casino is a scam because they independently alter user data so they can claim that the user has violated the terms and conditions in order to later refuse to make a payout.

Please beware of such scammers!

As long as you lose, everything is fine; as soon as you win and want to withdraw your winnings, they cheat you wherever they can!

I wanted to withdraw my winnings when I had €2000, but they told me I still had to wager my initial deposit, even though I had already bet €1190. Otherwise, they said, I wouldn't have won over €2000. After I wagered my deposit again and ended up with €4221, they changed my date of birth and are now claiming I violated their terms and conditions and that they won't pay out.

I have opened a case with Casino Guru and hope that the team can help me.

I will also warn about this casino on all other platforms.

I had a very disappointing experience with NV Casino.

I deposited €200 and my account was fully verified. My identity documents were approved, and I was allowed to deposit and play without any issues. However, when I requested a withdrawal, my account was suddenly closed, and my balance was confiscated.

The casino claimed that I had a duplicate account due to a previous self-exclusion. However, they still accepted my deposits, verified my account, and allowed me to play.

This raises serious concerns about their responsible gaming policies. If my account was not eligible, they should not have accepted my deposits in the first place.

I have already submitted a formal complaint to the Curaçao Gaming Control Board.

I hope NV Casino will resolve this matter professionally and refund my deposited funds.

I will update this review based on how they handle this situation.

This surely doesn't sound right, and I hope that we'll be able to find out more and help solve this situation.

Did you keep any screenshots from your casino account with the right date of birth you provided, perhaps?

I can see that you have submitted your complaint here as well, so I just hope we'll be able to do something, because if you have already lodged a formal complaint with the licensing authority, we usually are unable to do much, unfortunately.

Let's see how it goes, though.

"Hello Romy,

Thank you for your feedback. To answer your question: Since I assumed that a licensed casino would correctly transfer my data, I did not take a screenshot of the form at the time of registration. However, my submitted KYC documents (ID) clearly confirm my date of birth (March 23, 1989).

It makes absolutely no logical sense that I would deliberately enter a false date while simultaneously depositing €1,190, knowing that KYC verification is mandatory for withdrawals. I am an experienced player and have successfully received withdrawals after verification at other casinos.

The casino's current behavior is particularly suspicious: They have repeatedly offered to reopen my account as a supposed 'goodwill gesture' – but only on the condition that I forfeit €4,000 of my winnings and receive only €200.

This offer clearly demonstrates that this isn't about a genuine rule violation, but rather an attempt to circumvent a legitimate payout of over €4,200. A casino that suspects real fraud would never suggest such 'deals'.

I have already reported this incident to Trustpilot, informed the licensing authority in Curacao, and contacted eCOGRA. I sincerely hope that Casino Guru can help me clarify this obvious attempt at manipulation by the casino.

I hope this solves and i will get my money lets see, or esle NV casino is a scam, sorry for the usage of these words...

Yeah, not many people would assume that something like this would happen, of course.

I also hope that we'll be able to help.

Try not to make any assumptions yet. I hope that everything will be ok.