NV Casino - general discussion (page 14)

Plirothike kaneis apo auto to site?

Yes, friend, I have received 7000 so far.

Hello everyone ,

Last Friday I deposited 1190 euros (1 x 600 euros, 1 x 590 euros) into this casino.

Over the weekend I submitted the KYC documents and won 4221 euros through sports betting without claiming any bonus.

After the KYC check was completed and I wanted to withdraw the 4221 euros, the casino unilaterally changed my date of birth from 23.03.1989 to 01.01.1989 and now claims that I have violated their terms and conditions.

The same thing happened to Shishaflo.

This casino is a scam because they independently alter user data so they can claim that the user has violated the terms and conditions in order to later refuse to make a payout.

Please beware of such scammers!

As long as you lose, everything is fine; as soon as you win and want to withdraw your winnings, they cheat you wherever they can!

I wanted to withdraw my winnings when I had €2000, but they told me I still had to wager my initial deposit, even though I had already bet €1190. Otherwise, they said, I wouldn't have won over €2000. After I wagered my deposit again and ended up with €4221, they changed my date of birth and are now claiming I violated their terms and conditions and that they won't pay out.

I have opened a case with Casino Guru and hope that the team can help me.

I will also warn about this casino on all other platforms.

I had a very disappointing experience with NV Casino.

I deposited €200 and my account was fully verified. My identity documents were approved, and I was allowed to deposit and play without any issues. However, when I requested a withdrawal, my account was suddenly closed, and my balance was confiscated.

The casino claimed that I had a duplicate account due to a previous self-exclusion. However, they still accepted my deposits, verified my account, and allowed me to play.

This raises serious concerns about their responsible gaming policies. If my account was not eligible, they should not have accepted my deposits in the first place.

I have already submitted a formal complaint to the Curaçao Gaming Control Board.

I hope NV Casino will resolve this matter professionally and refund my deposited funds.

I will update this review based on how they handle this situation.

This surely doesn't sound right, and I hope that we'll be able to find out more and help solve this situation.

Did you keep any screenshots from your casino account with the right date of birth you provided, perhaps?

I can see that you have submitted your complaint here as well, so I just hope we'll be able to do something, because if you have already lodged a formal complaint with the licensing authority, we usually are unable to do much, unfortunately.

Let's see how it goes, though.

"Hello Romy,

Thank you for your feedback. To answer your question: Since I assumed that a licensed casino would correctly transfer my data, I did not take a screenshot of the form at the time of registration. However, my submitted KYC documents (ID) clearly confirm my date of birth (March 23, 1989).

It makes absolutely no logical sense that I would deliberately enter a false date while simultaneously depositing €1,190, knowing that KYC verification is mandatory for withdrawals. I am an experienced player and have successfully received withdrawals after verification at other casinos.

The casino's current behavior is particularly suspicious: They have repeatedly offered to reopen my account as a supposed 'goodwill gesture' – but only on the condition that I forfeit €4,000 of my winnings and receive only €200.

This offer clearly demonstrates that this isn't about a genuine rule violation, but rather an attempt to circumvent a legitimate payout of over €4,200. A casino that suspects real fraud would never suggest such 'deals'.

I have already reported this incident to Trustpilot, informed the licensing authority in Curacao, and contacted eCOGRA. I sincerely hope that Casino Guru can help me clarify this obvious attempt at manipulation by the casino.

I hope this solves and i will get my money lets see, or esle NV casino is a scam, sorry for the usage of these words...

Yeah, not many people would assume that something like this would happen, of course.

I also hope that we'll be able to help.

Try not to make any assumptions yet. I hope that everything will be ok.

I've also been waiting for a payment of 3200 euros for 3 working days and keep getting put off 😡😡😡

Is your account already verified at this casino, please?

What exactly do they tell you?

i have requested many times on this casino to block my account,

whichever casino i dont like or i feel unlucky there i block my account and play in the ones i like,

they never block my account, they say me only to recosnider make a break and try again later,

i have sent mulitple requests but my account still doesnt get closed lol

If you want to do this and the casino still hasn't closed your account, you probably know what to do. The best course of action is to file a complaint, and we'll try to help you with that. If you don't know how to do it yourself, that's probably the most sensible thing to do.

its not that big deal, i will not join again this casino again, but it got me mad because its such a simple request and definitely my right to close my Account in a casino or not, for example in greek legislation if a casino denies you to block your account will lose its license.

they closed my account only when i complained here and told them i will file an official complain in Curacao Gaming Commission, i was trying for a week and my account was not getting closed with ridiculous reasons from their support

Well, you managed it after all. As a player, I probably wouldn’t want to have to deal with these kinds of issues at all, and I’d appreciate it if things were addressed promptly. I know that when a player wants to close their account, the casino’s first instinct is to try to convince them to stay. But if it happens repeatedly or is a more serious matter and the player requests to close the account, they should do so.

Well, we can see that somewhere it doesn’t quite work that way.

But since they closed your account, you got where you wanted to be.

nv casino is considered, a decent casino, it is ridiculous not to block your account if you request, but after my last visits in casino, of this group, spinline, nv casino i will never visit them again , i got really disappointed

Yeah, well, I don't blame you.

Hope these kind of situations won't arise in the future.

​I am looking for an NV Casino representative regarding an urgent matter and my ongoing formal complaint for the amount of 18,550.10 PLN.

​1. Transaction Laundering (Miscoding):

My deposits were processed under fraudulent merchant categories such as "Lebensmittel und Drogerie" (Groceries) and "Biz Craftworks by AI". This is financial fraud used to bypass banking regulations. I have already notified the EPPO and ECB regarding these practices.

​2. Intentional Manipulation of Account Closure:

I requested an immediate block due to gambling issues on May 10th and 11th. While my access was manually cut on May 11th, the casino intentionally delayed sending the official confirmation email until May 16th. I believe this 5-day delay was used to "clean up" internal evidence and logs of the support team's initial refusal to act.

​3. Breach of Terms:

Agent Marek explicitly refused my self-exclusion request on live chat, which is a direct violation of Section 13.1 of your own Terms and Conditions.

​I demand a full refund of all deposits.

​Account ID: 66789887

Registered Email: k-jurga@o2.pl