NV Casino - general discussion (page 12)

It's a scam, don't expect anything, what a miserable casino

I would actually agree that there is no reason for you to wait from the beginning if the error was on their side.

It is good that you have submitted a complaint, and our team will review it as soon as possible and start to investigate this whole situation.

Please people!Never play on the NV casino platform! Aside from the fact that the bonuses are truly ridiculous and irritating because they take thousands of euros before they show up! Then they pay real pennies! Once you decide to withdraw the funds in your account, all the verification requests in the world start popping up that don't exist at any other online casino! And not only that! The support never gives clear answers! You never know exactly what you need to send to finish the withdrawal ordeal! Now it's been exactly 3 weeks since I've been able to make a withdrawal and every day they send me a different request! Please don't make the same mistake I did! Run away and save your lives.

Good evening, I played at nvcasino and I won 400 euros at first, I did a full account verification and they accepted everything. I made a withdrawal and two days ago I won 18,000 euros and they restricted my account and asked for more information. What do you think, is there a chance I can get my money? Has anyone gotten enough money from this nvcasino?

That must be really frustrating for you, so you have done the right thing to come here. Our complaint team will investigate the whole situation, and hopefully we'll be able to get in touch with the casino.

It is really important to fully cooperate and send everything right, even though it is nerve-wracking and they surely shouldn't do all this for three weeks but move faster.

Do I understand correctly that this is your first withdrawal at this casino?

Have they asked for more documents? Right?

It is actually nothing unusual when it comes to higher amounts, you know. The casino needs some additional information from players in such a situation due to the AML policy.

How is the situation now? Have you sent all the requested documents?

Yes, I sent the necessary documents.

Thanks for the quick response!

Yes! it's the first withdrawal I've tried in 3 weeks

I have never been able to get a payment from them! Look at the list of attempts I have made! I tried to withdraw money with both cards I used for deposits, but I never received any payment, even though the cards are verified, as you can see in the pictures I sent you! When I got tired of trying to withdraw money from the cards, I requested a withdrawal from my direct bank account! Then they first asked me to verify my income via payslips or bank statements! After I did that and it was approved by them, they denied the payment and said that in order to make the payment I had to send a certificate proving my ownership of the bank account where the payment is requested! So I did as requested and sent the certificates proving my ownership of the bank account! Look what a surprise! They denied the payment again and again demanded that I send a certificate of the origin of my money! Excuse me!? I already did it a few days ago and they accepted it, why are they asking for it again now? This is a serious scam and you need to revoke these thieves' license, please! They ruined my holidays! I spent Christmas and New Year without money because of them.

I see that almost all people got their money after a lot of trouble. That's why I believe that in the end I will get my money, even if it takes a while.

Inform us about how the situation is going then, please. We're here if you need our help.

Our complaint team is already working on your complaint, so please try to be patient, and hopefully soon we'll have more information about what exactly is going on.

Also, please have in mind that online gambling should not be taken as an income but only as a hobby, and you should not be relying on money won from an online casino.

Ok thank you

I want to ask two things. When was the last time someone was paid by nvcasino and what paper should I provide to the bank for identification so that I can withdraw by bank transfer? I have only sent a photo of the first page of the bank passbook that lists my name as the beneficiary, the account number and the bank details.

Well, to find out about this, you should browse through the user reviews, complaints, and threads about this casino, actually.

Also, the best way is to ask the casino regarding that document. They should explain exactly what they need.

If you don't get answers, or you really see that it is not moving, file a complaint and our complaint team will intervene.

I have uploaded the additional documents they want and I had 100% verified my details, they have approved them for 3 days and they still have my withdrawal blocked. Has this happened to anyone else?

If the verification is now done in full, they should send the withdrawal.

Have you tried to contact them and maybe asked when it will happen?

I had completed the verification before winning the big amount and had made a withdrawal 2 times, but as soon as I won enough money they asked me for more documents to upload, I uploaded them and they approved them 2 days ago and when I sent them an email and asked them why after they approved the documents the withdrawal is still blocked they told me that they are still looking for my account. I don't understand the reason.?

Additional verification is nothing unusual in casinos these days, so I would try to be patient. 

However, if they accepted all your documents, then I don't know what else they could be looking at. Maybe it's gameplay, whether you followed all the Terms and Conditions, and so on.

Did you play with any bonuses here? 

Yes, but they are asking me for absurd things. I had uploaded the withdrawal amount before I won and my account was 100% verified. And now I uploaded my additional documents, they also identified them and now they are asking me for a selfie that shows that I have my account open and that I have my ID. I uploaded those too 2 days ago and they haven't checked them yet. I wonder what else they will ask me for.

I know that these things are often unpleasant for players. On the other hand, I would look at it this way: once you finish it, you will probably have peace of mind.

I don't know exactly when they will look into it, but I believe it will be soon.

We give casinos 14 days for these processes, and if they fail to resolve it, we will definitely try to help you.