NovaJackpot Casino - general discussion (page 3)

Good news, I just received my 2x €500, I hope everything works out for you too

Good news I just got my money

Hi, I see you've been waiting a week for your money, did the casino tell you why it's taking them so long ? Have you already verified your account with the casino ? It would definitely be good to know what's going on because I see you're not the only one who has issues with withdrawals. 

We give casinos 14 days to complete the process, so if you don't get a clear answer and you don't get the money, be sure to let me know. 

Mega! I'm delighted for you! So it took almost 14 days? 😊

I know you have rather negative feelings, but according to Heiko004's complaint I saw that he just got money from the casino, so I can see the light at the end of the tunnel. I hope you will have the same luck and the money will eventually reach you. If not, you know you can contact us.

I'll be waiting for your update.

I see from your complaint that you finally got the money, which makes me very happy because I could see that you were already quite nervous. On the other hand, I don't blame you, because I would have been too if it had been near two weeks, because let's face it, that's enough. 

Anyway, the most reassuring thing is that you have the money in your account and you can be satisfied. 🎉☘️🤗

I hope you won't encounter similar worries in the future. 

However, what method did you use to withdraw the money from the casino? 

I paid out via bank transfer

Unfortunately it hasn't worked for me yet. I've been waiting since March 12th. on my money. Unfortunately I can no longer log in either. Hope dies last.

How long were you waiting?

Hmm, even though two weeks is enough for a bank transfer, I'm glad you managed to get the money out. 

Are you going to make a rough cut for this casino and not come here to play ? 😕

If you have a complaint with us, our team will try to help you. I saw that Kristina asked you if you got the money, and now we're going to contact the casino and see where it goes. 

I hope you'll see the money as soon as possible.

A week now waiting for first withdrawal

Did you try to ask the casino what is the reason for waiting for a week or no answer or explanation came from them ? I think you know that if 14 days go by and nothing changes you can contact us. Of course, as we have seen in this thread with other players, the withdrawal took almost 2 weeks, so we'll see how it goes. 

Please update me if you hear anything new. 👍

They just keep telling me to be patient, thing is i have to go through this all over again 3 times if i want to withdraw my balance.. its a disaster

I completely understand your feelings, but if nothing changes and you don't get the money for the time mentioned, you can file a complaint with us and our team will try to help you. 

So obviously we will have to be patient even though I know you have been through enough. 😥

I've been waiting since March 12th. , I can no longer log in and yesterday I was asked in the chat to upload my documents to the account. But I'm blocked!!! Now I sent everything to support by email because there is no other option. The account said that I don't have to verify myself??! No reaction so far. Now they will make me wait another 3 weeks. If anything happens at all. I think I won't see my 1000€. Well then happy Easter.

Oh, I hate to see another player struggling there.

Frankly, if you browsed this thread, you would see how we responded to others, I'm really sorry to say that, but we really have to wait a bit longer. Luckily, you have an active complaint, so at least we would have a chance to help you if things went out of control.

Happy Easter! Maybe you'll get the winnings soon after. 🤞🤞

Hello everyone,

I have just received all of my payouts. 🙂

So things are moving forward.

Finally!!! I'm so glad you shared this wonderful news!

I hope others will follow soon!

How long were you waiting?