NordSlot Casino - general discussion (page 2)

Hm, that's unfortunate situation. I'd probably explain to casino the same you explained here. Just tell them about the failed attempts and also tell them your Paysafe limit is now changed. You can't do much more. Anyway, is your account in Nordslot verified? Have you already sent them your ID card and other documents?

That's exactly how I explained it to the casino, but I haven't received an answer to my emails for days.

Ne my account has not yet been verified because I was not asked for it, apparently they only want a certain amount or with the 2nd payment.

I filed a complaint about this.

As far as payouts are concerned, the casino is the last mud without any restrictions, but it doesn’t help if you wait 1 week for your payouts

That's always the worst case when a casino stops communicating with a customer. I hope we'll manage to help somehow.

So I came back in.

Communication via e-mail is unfortunately very bad. But live chat is excellent and you get help directly.

Just stupid that when you are "not logged in" you have no access to the live chat.

In the end, I had to "smuggle my way into the live chat" through a colleague, which I was "afraid" of at first, because you are not allowed to have 2 accounts and then I could be suspected.

This is actually something I've seen few times in a history. Unregistered players don't have access to the live chat. You can't access your account, because it's locked, you contact the casino via email, but you get no replies so you just create a new account in order to contact the support. You don't use that account for gambling at all. Anyway, the casino contacts you later that your winnings on the first account were voided, because you breached their terms and conditions (multiple accounts). It's stupid, I know.

Hey guys

How long was the verification process for you guys?

I've been waiting for a while now and it's the same story in the live chat.

Please exercise patience, sorry for the delay. Do not worry.

I won quite big, guess lady luck had my six. But i can not withdraw any money due to being unverified.

I'm wondering, how long time have you been waiting for the verification?

Since the 12th of October

It's quite a long time, but there are casinos (not the best ones) where it can take 2-3 weeks. If they ask you to wait, I'd probably wait and send them a reminder every few days.

Thanks.

It's kinda frustrating when you have a large amount of winnings you like to withdraw but you only get, don't worry, exercise patience and so on.

On the other hand, the good sign is that the casino still communicates with you and your account isn't blocked. Just make sure you don't lose your winnings before you manage to verify your account! That happens quite often when players are impatient.

That what happened at first but that only resulted in greater wins actually. Guess lady luck had my six.

Do you know if it's possible to set loss limits in the casino? I'd say it's really worth it. You won't be lucky forever 🙂

Have not touched the funds sinces 16th and 17th and will not touch it until i have it in my account

I hope so. Be strong and keep us informed! 🙂

As of yesterday I received an email, my account has been verified. Now i just will have to wait for the withdrawal process

Great news, you're half-way there! It's always good to hear when player gets the winnings, so please keep us updated.

Good day,

I haven't received a reply to my email for three days either.

After a win, my account was blocked overnight, neither my emails nor KYC verification were answered.

Live support is also unavailable while the account is suspended.

Can anybody help me further? 🍀🙏

Thank you very much

Hm, even thought their website says "Our support team members are available 24/7 to assist you and to reply to all your inquiries at any moment, by chat or email", I haven't found any option to contact them via chat, which would be the faster option compared to e-mails.