NineCasino - general discussion (page 9)

Unfortunately, I do not have the recording. My account is now closed after this procedure. The case will never have its solution. We live in times when everything must be recorded. Even a road accident using a car camera. That's the truth!

My actually motto: Don't play at Nine Casino and you will win at life.

If you have any remaining balance at tis casino account, though, our complaint team could try to intervene and maybe find a solution to this.

What do you say?

Let us know, please.

Recently, two of my withdrawal requests were canceled and the money was not returned to the player's account. When I asked why this happened, I received no answer.

Hello,

Could you please specify the word "recently" for us? For instance, many casinos won't provide information regarding payouts during the weekends since the financies work only on working days.

Let's hope it is not a bad sign, though. Will wait for the details from you!

Here we are how many more people will they Rob then onto tell lie upon lie to not pay they have been proven wrong unfortunately guru casino do not have authority to crack down on them .my bank told me they had knowledge from where the money was deposited from and in my sighn up details I provided all my residence it doesn't take 8 months or so to realise they deposits are being paid from a UK bank big liers scammers are ninecasino I will pursue them time come I will hammer down on them I promise.

My two withdrawals from November 6 were canceled and the money was returned to my player account.

I spoke with my bank my bank said that ninecasino had knowledge of where the deposits came from 🇬🇧 Britain United Kingdom England so there is no excuses

Ninecasino had knowledge from wich country the deposits came from 🇬🇧 England Britain United Kingdom my bank told me

I'm sorry to confirm that not every situation can be decided in the favour of the player. I believe it would be fair to add your case here.

Just in case others would be interested to see how it ended.

Good luck with the hammering, I guess.

Under such circumstances, I'd say it is crucial to ask the casino for the fitting explanation; otherwise, we can only theoretically consider the possibilities.

So, may I know what the reasons were behind the cancellation? Feel free to capture a screenshot of the conversation if you are about to ask or share the email body, including the explanation already given.

Instead of making assumptions too soon, I will wait for you.

I received today money to my player account and I succesfuly withdrawals my funds.

In the end, you weren't waiting for so much from what I saw and I'm glad the money came to you without any more unnecessary problems. Patience in such cases is important and sometimes it takes time. 

Anyway, will you give this casino another chance?😊☘️

I received my money.

Great, so all the money is gone? You don't have any active withdrawals anymore? 🙂

Also, do you think you will give this casino another chance and play here again?

One player has received his money why will they not pay my money

Because according to the complaint, you played from a restricted country and the casino refunded your deposit. I don't think there is anything wrong with this solution. You should always check such things before you play somewhere to avoid any unpleasantness beforehand. 😥

Good morning,

a while ago I won 80,000 crowns from 25 crowns at ninecasino. Fortunately, when I made a deposit, I removed all bonuses so that I could make a withdrawal properly. From experience, I preferred to withdraw using IBAN in the maximum amount of 25,000 crowns, then the casino asked me for an ID card and a selfie, saying that everything was confirmed in order. Now my withdrawal is in waiting mode, where I am waiting for approval. Can you answer how long I will have to wait until they confirm the withdrawal and the amount arrives in the account? At the same time, I read several negative reviews in this thread. How much can I trust this casino to really approve and send the payment? Thank you in advance for your answer.

Hi, I think there's nothing to worry about yet. If you've gone through this thread, you've probably seen that the players have been paid and if you've gone through verification, it's probably just a matter of time.

Since you withdrew via bank transfer, it can take several business days, so you will have to be patient and wait for your withdrawal to be approved first.

So I don't really want to estimate the time it will take for your money to arrive, but I will mention that we give casinos 14 days for this process.

If this doesn't happen and the money doesn't arrive, then feel free to contact us and we will try to help you.

I hope it won't be necessary.

Good luck. ☘️

I am a regular player at nine casino since many years. Everything was fine till I manage to win more than 800 euro. After asking to verify my cards that I have used to deposit and everything went well. My cards where verified. After it without any reason they asked me to verify my ID again. I could not verify it online as there is not anymore my country I sent them via email. First they asked for a selfie without ID because I have sent a selfie with ID. I sent again my ID and my selfie without ID. They told me to upload them online. I explain that I cant upload them online and I am sending them via mail because the online support told me this. After it I just got an email that my account was closed. I see here that this is a practice of nine casino to not pay any cashout. They did not give any explanation whey they closed my account and what happen to the founds I had in my account. I had there 800 Euro. I still dont know what will happen with the founds I had in my account. It lloks like they want cash out money anymore. Maybe they cashout 50-100 euro. Be carefull guys with this casino. Safety for players is first thing in online casinos. They just want your money, when is time to cashout than everything become difficult or let say impossible.

Without any explanation? Just like that?

Sometimes the emails from online casinos could finish in our spam folder in the email, so try maybe checking that one as well to see if there is any email from the casino.

You have done the right thing, of course, by submitting the complaint here. Our team will surely get into it and try to find out what exactly happened there and hopefully retrieve your money as well.

Please stay in touch, and hopefully soon we'll see what can be done next.