Neon54 Casino - general discussion (page 7)

i was going to test this casino, but when i realized how unfair are the terms well(and the website don't allow you to copy the text), that is a certainly Not play there

Not to mention that Fin telegram did an entire article on them. Stay away.

What exactly put you off, though?

Hi There, A recent Fin Telegram article came out about the Stellar Group, aka who owns and operates Neon54. Casino Guru. Given the recent attention around them, how do you justify safety ratings? The "Stellar" Casino Template: Anonymous Operators, Copy-Paste Jurisdiction Clauses, and the Same USDC.e "Fake-Fiat" Deposit Rails | FinTelegram News

Hi there.

Casino Guru safety ratings are based on a defined methodology that evaluates multiple long-term factors, not on individual media articles or third-party interpretations.

Our standard processes (complaints, data verification, and updates) review specific, verifiable issues that materially affect a casino's rating.

Thus, general calls for justification based on external commentary or articles, for the reasons mentioned above, do not trigger changes on their own.

Hello everyone, unfortunately I also fell into the trap of neon54. I need to withdraw €153. I'm trying to withdraw with the card I deposited with, but they cancelled the withdrawal, saying it was the bank's fault, which isn't true. Now I'm trying the crypto method. They make you wait days, but I think these attempts will also be cancelled. Do you have any suggestions for getting my money back? The support team seems like robots, they don't respond, and they always say it's the bank's fault or that something is missing. I'd like my money back, please.

Have you contacted the bank regarding the withdrawal?

Just to make sure that it is not their fault, you know.

May I ask when exactly you requested the withdrawal to crypto, please?

Contact details for webltca ?

"I have been waiting for 8 days for Neon54 Casino to pay out my 54,000 HUF (about 130 EUR), and they keep giving me empty promises. I do not recommend this casino to anyone

Hey, did the casino tell you why you've been waiting for over a week? Do you know anything more about your withdrawal? Did you have to verify your account? 

He didn't have to confirm, I exchanged several messages and just asked for a refund but nothing happened

Did you play with a bonus? If you don't need to verify your account, that's fine. We give casinos 14 days, so if the casino isn't able to pay you within two weeks, please come back and let me know, and we'll try to help. 

Hello Casino Guru,

My name is Adrián Román Márquez (Player ID: RazorR), from Spain, and I am attaching all the documentation related to my complaint against Neon54. This includes the incident where my browser froze while I was playing, the bet ID, proof of how I was a victim of phishing, and how my winning bet was reduced from a €300 bonus to €0. It also shows how they acknowledged the error via chat, but then proceeded to cancel my player account and stopped responding to my emails and messages. As I continued investing, they will send me €120 million twice. I have not filed a complaint in Spain.

They insist that I write to them via chat support, but they always leave me on hold.

I also have a recent complaint in SigMa World that I won.

Thank you, Casino Guru. I need a solution and a quick response after two years, even if it's not for the full prize amount. I have a lot of trust in you.

https://adr.sigma.world/complaints/189

As our complaint team has already informed you, we are unfortunately unable to investigate your case any further.

We don't handle cases older than 6 months because we are unable to obtain all the information from casinos after that period.

VIP Hive – Earnings in progress (operator Stellar Ltd)

Dear Casino Guru team,

My name is Adrián Román Márquez, from Spain.

I have an active case in VIP Hive:

I earned approximately €400,000 and the withdrawal is currently in "processing" status. I have attached recent screenshots of the status on the platform.

Although support has been responding nicely and providing updates, it's been in process since Sunday and I want to make sure it gets resolved properly.

This operator (Stellar Ltd) is the same one against whom I already obtained but did not collect the favorable resolution in SiGMA ADR with Neon54 (link: https://adr.sigma.world/complaints/189 ).

Attach:

• Screenshots of the prize and current withdrawal status.

• SiGMA resolution of the Neon54 case.

• Recent correspondence with VIP Hive support.

I request your follow-up to ensure that the payment is made according to the usual rules and deadlines.

Telephone: +34 618 03 14 84

Sincerely,

Adrián Román Márquez

Please explain the meaning of your post.

Do you experience any issues at the other casino, or is everything going well?

Good afternoon,

HIVE VIP are treating me exceptionally well with fast payments, friendly and attentive service, and fulfilled responses.

I also have a complaint about Neon54 Vegas in Sigma World, but it's not the correct one, it's Neon54, since it doesn't appear.

They even recommend that I open another new complaint, and there is the option of Malina since she also belongs to Stellar LTD/ Forge LTD.

I don't want to ruin either my relationship or the HIVE VIP prize because it works really well, and that's why I have this doubt:

Should I transfer the complaint to the other casino?

Would it have a good impact, or should I forget about it?

I don't want to take advantage of anyone, that's why I'm asking you respectfully.

Thank you in advance for your attention.

Greetings,

Adrian

https://adr.sigma.world/complaints/189

Please look at every casino individually. Wherever you play and experience an issue, file a complaint with the exact casino. Do not mix them up.