MrXbet Casino - general discussion

If you want to discuss anything related to MrXbet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, I have a pending withdrawal from mrxbet for more than a week and they have not paid me yet and every day when I talk to them they tell me that they regret the wait but rest assured that it will be paid soon

Hello, did they also tell you why they have been waiting a week for your money ? Anyway, we give casinos 14 days to sort out anything necessary and send you the money. 

However, have you verified your account here yet ? Did you play with any bonus ? 

Please let me know. 

I have had my account verified for a long time and when I made the withdrawal they asked me again for all the documentation and they have verified my account again. In fact, I want to withdraw because they have deceived me with the promotions. They send you promotions by mail that if you play 400 euros during the Euro Cup they give you 40 in freebets, I played 400 and they gave me 3 freebets of 5, 10 and 25 euros, I bet the freebet of 5 and 10 euros and when I wanted to bet the 25 freebet it wouldn't let me, I contacted customer service and they told me that before betting the freebet I have to spend the entire balance of my account (lose all the money) which did not happen with the other 2 freebets and that requirement did not appear anywhere. They send you daily promotions that you bet x and you receive x and if you bet and win then they give you the reward but they put impossible requirements on you (either you lose all your money or you can't bet the freebet).

I did not play with any bonus because my account was inactive for about half a year and when I made the 1st deposit, according to them, I did not receive any bonus, but I did play 2 freebets of 5 and 10 euros

To be honest with you, I think the promotion is extremely restrictive as you describe it, and I probably would not participate.

However, I can see why the sports book, or casino, felt the need to check your account when you returned; they most likely wanted to make sure the information was still accurate.

In my opinion, however, there has been no explanation given for the withdrawal delay. Or maybe I overlooked the details. Please, help me with that.

Every other day I contact customer service and they tell me that they are sorry for the wait and that they will pay me soon, today I contacted customer service again and they tell me that my withdrawal is being processed at this moment and that I will be paid as soon as possible and There is no explanation for the delay and in addition to this they take a 5 euro commission

So hopefully, you will soon receive the money, as they said. If not, please inform us, and our complaint team will gladly try to help you out with it.

I will keep my fingers crossed and wait for the good news, hopefully.🤞

Hi!

I was wondering about the withdrawal. How is it going? I hope you have been successful in getting the money.

I want to keep in touch in case you need help with this.

Yes, they paid me yesterday, it took them 2 weeks to pay, now I'm waiting for another withdrawal, let's see if it takes less time this time

Okay, so we're basically halfway there. I hope you won't wait so long this time, but if you do, at least you know what to prepare for. I'll wait for the update.

Good luck. ☘️