MonsterWin Casino - general discussion (page 4)

Max daily is $800 I can withdraw at a time

You could still offer them 10% of every maximum daily withdrawal you plan to do over the next week or so.

It always pays to grease the wheels a little bit. Sharing is caring. Any winnings over $1000 I offer support staff 10% and I never have a problem. You'd tip the dealer at a live casino if you had a decent win. No different.

Fair enough well I emailed them saying they can have $800 if can process my $7200 early as that’s my 90% and there 10% but they just sent back with a scripted email that my withdrawal is in the queue ect

Since you opened the complaint, Tomas has already given you an answer about how much we give casinos to pay out to players. If this does not happen, we will contact the casino and try to help. 

Based on what you have read, you probably know that you will not receive the money immediately, so if you did not want this drama, you should have come a little earlier before you played there to see all this information.

If they keep telling you the same thing and don't need any documents, there's nothing else you can do but wait. 

Of course, if the situation changes, I'd be happy if you let me know.

Hey, that's something you did? 😀

I wouldn't give them money I earned to be honest.

Like you can still play there but why would you let them your money?

Good morning

I'm having trouble receiving my withdrawal. I made the withdrawal request on August 19, 2025 and they asked for 03 days, but the deadline has passed and I still haven't received my money, and we're only talking about R$ 600.00 reais, a little more than a hundred dollars. Could you help me solve this problem?

Hi, I know that when a casino gives you a deadline and doesn't meet it, it's not pleasant for players. 

However, I would say that three days is not a disaster, and we give casinos 14 days to pay out to players. 

Did you ask them what caused the slight delay? What payment method did you use? You know, sometimes that can also play a role in when you should receive your money.

Hello

I've asked, but the answer is that the department takes up to 3 days to make the payment and that it's in the queue for processing. Always the same answer.

I'm trying to open a complaint but I can't here on the guru website, when I click on submit complaint it doesn't open. I made a withdrawal request via PIX, as you can see.

Hello, try to submit the complaint using an incognito browser or a different browser/device. Those are usually problems related to browsers or stored cookies.

(If you fail to pass on, please provide more details and screenshots per email to community@casino.guru:

• A screenshot of what you see when trying to access the page
• Your IP address (so we can check if anything’s blocking access)
• Whether you were using a VPN at the time
• Does the problem happen repeatedly, or just once?
• The exact date and time when you experienced the problem
• Did you try refreshing the page or waiting a bit to see if it would load afterward?)

In any case, please remember that we have to wait those 14 days; our colleagues won't step in sooner, I'm afraid.

Hello, I have won €26,500 and they are not letting me withdraw the money. I have been waiting for 8 business days and they are just putting me off. I need help. The email I have associated with them is javiermantes27@gmail.com . and I have everything correct, I didn't even use bonuses. I have screenshots of everything and videos of everything.

Good evening... have you received your money yet? I placed an order for 55€ on 22/08 and my order looks exactly like yours today!

Thank you

Good evening!

I managed to receive it, but I sent a message every day requesting the withdrawal.

That's good. I'm also in this daily chat battle and it's not easy because the answer is always the same. But now I'm more hopeful that I can get my money.

Thank you for your reply

How strange! I made it on the 19th and you on the 22nd, and you got it first. Is this your first withdrawal at this casino?

I still haven't received anything... and to be honest, even though I'm holding out hope, I really don't think they're going to pay me. It's only 55€, it's nothing special and the money still won't come in! But I play my part every day, I send them messages!

And yes, this is my first withdrawal.

Okay, so it could be true that they're overwhelmed; they make withdrawals manually. I made a withdrawal a while ago and it arrived in three days, but now it takes a long time. I give a maximum timeframe of 14 business days. Otherwise, I'd contact a law firm or something. It's a lot of money.

Thanks for responding.

Yes, in your case it really is a lot. As this is the first time I've come across a situation like this, I wasn't sure how to react.

Let's wait those 14 days and see. If it's not too much to ask since our date is close, if you receive your money, please come back and tell me so I can hope.

Thank you

Hello,

that's a nice sum; congratulations!

You see, when you win that much, casinos usually start a more thorough investigation of activities associated with such winnings; hence, it may take longer. However, based on your description, it appears that you lack knowledge about current events and feel anxious. Which is perfectly understandable.

May I know what the last thing the support or chat told you was?

They're overwhelmed and they'll send me the money as soon as they can. It's still under review. I don't know what to think... If 14 business days pass, I'll contact you so you can help me, because it's a very large sum, and I can only withdraw 1,500 until they accept the review.