MonsterWin Casino - general discussion (page 3)

They come up with different reasons every day, have said several days I should get the money today or tomorrow, said this since last week. They say they send reminders to finance and that I am a high priority. Just lots of different answers that I suspect are auto-answers. They probably do nothing to process my withdrawal. Maybe others are experiencing exactly the same thing? I would appreciate hearing if others are having the same problem. Holding back withdrawals doesn't look very good for a casino.

I get a lot of different answers every time. They have been saying since last week that I should get a withdrawal by today or tomorrow, which has not been true: They say they have reminded finance and that I am a high priority. It seems like a bunch of automated answers, just lies. I think they are holding back withdrawals on purpose, which is completely unacceptable from a casino. Incredibly nonsensical. Maybe others are experiencing the same problems? New lies every day? Feel free to contact me if there are other players with the same experience. I will update the complaint as soon as there is something new about my withdrawal.

Hello, if I may, I agree with your optics and I also think the complaint should shed some light on this situation.

Based on what I have learned so far, casinos generally do not share internal issues with players; however, the impact of this secrecy on their customers can sometimes be more damaging than being at least partially honest. As you pointed out, receiving inconsistent time frames is never a positive experience. I believe the casino is willing to pay, but I'm convinced this approach is not beneficial for players.

Regarding the other players, I spot similar things in the user reviews.

Thank you for your understanding. They have changed what they use as an excuse. Everything from problems with the payment provider, to great pressure with finance, to technical problems. They also say that you will get the withdrawal as soon as possible, they have been saying this since last week. But what is as soon as possible? Some say that, while others say probably within the day, or tomorrow. One says finance is specifically working on my case, but will not answer whether they are working on it now. I asked for specific answers and not just silly answers, then they just ended my chat, which I find both rude and unprofessional.

Thank you for your patience! I'd say it appears they are not that far from sharing the real deal with you. Makes sense that when the casino has trouble with the payment provider, its ability to pay out winnings is limited. Still, I get that pushing the estimated date far too often is not very convincing. 🙁

I understand that you demand concrete answers, but I also understand that the usual chat operator is unable to provide anything specific. When they reach their limit, they end the chat. Regrettably, this is a common occurrence.

Have you received your money, j1990? I have a withdrawal pending for 2 weeks already

Hello, according to the complaint that was filed so yes the player got the money in the end. 

However, did the casino tell you why it is taking so long? Are you verified with the casino? Is this your first withdrawal here? 

Haven't you thought about opening a complaint if you still don't have the money?

This casino is the absolute worst; I've been waiting for my payout for 11 days. In chat or via email, I always get the same standard responses: that it will be forwarded to the finance department with high priority, etc., etc. A complaint has been filed. Shitty place.

Hello, if the casino keeps repeating the same thing or doesn't let you know why that is, then that's pretty sad. 

In any case, since you've already filed a complaint, I believe the casino will be contacted soon, but we give them 14 days to resolve this process, so we'll probably have to wait a little longer. 

Is this your first withdrawal here? Were you verified or was it not necessary?



Yes, first payout, have to wait another 3 days until Casino Guru intervenes.

Okay, let's wait and see. If nothing happens, we'll get involved, and later, when we have all the information, we'll contact the casino.

If you have any updates, feel free to let us know.

Honestly, today is day 12 and I find that a disgrace....

I know that such things can annoy players, and I myself would not want to find myself in such a situation, but delays or various other causes can occur, and this is quite common in casinos. 

When a player finds themselves in such a situation, I don't want to repeat myself, but their greatest weapon is probably patience, even though I know that in some cases I would lose it too. 

I can't say more at the moment, and that's just the way it is.🙁

Hello i have won 7000 euro at this casinos slots and i made 3 withdrawals of 480 euro 17 days ago! and still i haven't received any of them is there anything you can do to help me?

Hi, I'm sorry you haven't received your money yet. Did the casino tell you why it hasn't happened yet? 17 days is quite a long time, if I'm not mistaken. Did you play with a bonus? 

From what I've seen, you have a complaint filed with us, and our team will try to help you. I believe it won't take long and we will contact the casino.

However, you will have to be patient a little longer.

Hello no they don't tell me the reason,they always tell me that my money is safe and that i receive it soon but they tell me this the last 2 weeks and nothing happens until now..

Yes I have play with bonus

Did you fulfill all the requirements for the bonus? Was there a maximum cashout? Maybe the casino still checks gameplay when you win a lot of money, but that's just my guess.

Anyway, as I said, our team will try to find out more, and I hope we'll soon find out what's going on or you'll get your money.

I just won $8000 and withdrawing the max amount as I can daily, nothing has been approved yet nor have to provide documentation as they said. By all these reviews and comments I’m seeing about this casino there’s a lot of drama and waiting, I want my winnings in my account asap without dramas and if I do have dramas who do I contact to help me if they don’t want to pay me or delay or whatever. I have photos of my winnings and screenshots of what they have emailed me and told me but it’s the same repetitive stuff it’s like there not reading what I’m saying and there repeating themselves like it’s a script. If I need help who do talk to and how will they help me get my winnings if there’s any dramas?

1. Cancel your withdrawal request.

2. Request a new withdrawal amount 90% of your winnings.

3. Open a chat with a support team member, tell them you're withdrawing 90% of your winnings and you're leaving 10% in your account and they can have the 10% as an early Christmas bonus for all the hard work they do.

"Bada bing, bada boom"