I found a successfully resolved complaint, where I guess it was longer than a month, but apparently the player actually got paid. I'm sorry if you're in a similar situation. And maybe I should ask straight away how long you've been waiting for your winnings to be paid out? Or what stage are you at? Verified account, everything's fine, but the money just hasn't arrived. How long does it take? Maybe it wouldn't hurt to file a complaint with us right away.
To cut it short and sweet, the casino eventually paid out the money in the situations we know about, because otherwise their score would have been significantly, significantly lower. But I'm afraid that what the players described here on the forum probably doesn't suggest a quick payout or a quick resolution at all. :-(
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