MonsterWin Casino - general discussion (page 9)

With luck, it won't be necessary to wait that long. Maybe the casino will pay out sooner.

Good evening,

I had opened a relevant complaint about this casino, after 10 days they completed my withdrawal request, however the amount I received was 1000 euros, I still have 3500 euros in my account where I currently have 3 withdrawals of 500 euros waiting for approval, I have been waiting for 12 days and still nothing has changed, I have requested that my complaint be reopened. I believe that there is a serious issue with the payments at this casino, and I do not know how long it will take for them to pay me back the entire amount I have in my account.... I hope my problem is solved.

Of course, you said that well. And also curious to see what comes next.

I still hope the casino will work on that very soon.

This thread shows that the casino has a lot of room for withdrawal improvement, which must be frustrating from the players' perspective.

Going for the complaint reopen request was truly the best shot and I hope this is going to be just a temporary matter.

Hello, I understand your concern. Anyone may read your experience here on the forum or browse user reviews. I believe it counts as help too. The rest, however, is tight to complain.

I'm new to the community. I'm writing to say that this Monsterwin casino is a complete scam. They tell you that payments are processed in 3 business days, and it's been over a week already. All they say is apologies, that there's a delay due to the high volume of requests, but my profile still shows as "in verification"! And every time I go into the chat, everyone tells me something different! Now I see why they have such bad reviews online! I just want the money I won according to their rules; they need to fulfill what they supposedly promised!

Hello, and welcome to the forum!

This is precisely what other players have been reporting. The casino has experienced delays in payouts. Of course it's a negative user experience. At least as far as I can tell, every player I met had been paid in the end and I hope that it stays this way.

However, as you already found out, it all might take some time. 🙁

Hello brother . Any progress with your withdrawal because I got the same problem with you

I deposited funds to MonsterWin casino using my Mastercard ending xx638. The merchant descriptors appearing on my statement are "Just Ent Limassol CYP" and "Lbrs Nicosia CYP". I have been unable to obtain a withdrawal despite repeated attempts since early May 2026. Could you identify the acquiring bank/payment processor for these transactions and advise whether a chargeback/dispute can be initiated.

Hi, first of all, I'd like to find out why the casino hasn't paid you yet. Did they give you any specific reason? Was there anything you needed to do?

I'd probably try filing a complaint with us first and then consider other options. 

Withdrawal/update personal email and cell number issues.

This site has just no regard to the player. From June 2026 where i requested a withdraw of $700 I requested email update. I noticed they were taking their time to update my email so i played back the withdraw. Months later I am assuming they by now updated my email after so much back and forth in June 2026 where I was told by support, who have limited access to actually tell you what is going on, to no fault of their own but the withdrawal department, they told me in 10 days my email will be updated since i have submitted ID and selfie. Now we are in September and i logged in to give them another chance played deposited no issues then time came for withdraw i noticed my email was not updated from way back when i requested the update in june of 2026. So 4 months later Monsterwin has not updated my email. The finance department as careless as they are decided to process my withdraw to the email that i noted back in June that it was closed due to spam issues and no longer exists. I was told by support today to contact Enterac and see what happen to the withdraw that was sent to my old email that does not exist anymore as the withdraw was sent emoney transfer. I contacted Enterac support, and they were very clear as i already knew but followed steps to document everything. Enterac said any email that has been closed and is closed for more then 90 days no longer exists and therefore MOnsterwin would not be able to send the emoney transfer to my old email that has been closed because when they are trying to do the transaction it would come up as error on email. So they lied to me. Enterac said they do not have that withdraw as my email does not exist anymore because i closed it and it has been more than 90 days of closure with Microsoft so i cannot retrieve it or open it back up again. I go back to support Monsterwin and they tell me to click on a link and send AGAIN selfie and id. I have done that 3 times from june until today one in June and now in August 30 and September 1, 2026. Why are they making players go through this stress I will never know. They do not value players and again it is not the support in live help fault as they are limited in what they can do they have been supportive but the department that deals with profile update and withdrawals they should be coached and re-trainted because at this point I just want my withdraw and will never trust them again to deposit because i will go through too much stress to get my withdraw as i am today. I have sent countless emails to the department to address my issue as the request to update my email has been since June 2026 I have followed all the instructions they gave me with link and selfie and uploading my id. Why are they taking more than 4 months to do such a simple task of updating my email? Maybe because they truly do not want me to be able to succesfully process my withdrawal? I do need Casino Guru to assist me please as this is wrong on so many levels thanks.

Hello, I understand you have been under a lot of stress related to problematic KYC and associated withdrawals. At the same time, you have been trying to update your email address with support for many months, which I also find unusual. So, I understand you have been through a lot and seek help resolving this.

Sure thing. Let us know by submitting a complaint request through this link: https://casino.guru/complaints/create

By following all the information in the submission guide, you'll get a request that will be addressed in the next few days, considering it's Friday. Please explain the situation clearly, and provide all associated screenshots or related communication you have available. Helping the mediator understand all the events right from the start is the best first step.

Let me know what you think, please. Or how the request went on your end.

Hi thanks so much Radka, I submitted the complaint. They had me do another selfie and id and was accepted yet again. My account is verified , this would be the 6th time they keep asking. I even got email saying my request has been updated and and my profile still has my old email and they are taking over 4 months just to do a simple task of updating my email from a closed email that i closed 9 months ago to an active new primary email so that the withdraw can go to my email that is new and active. They refuse to do a direct deposit they are insisting on doing emony transfer and have taken over 4 months and still they have not updated my email so i can get the emoney transfer this is just too much stress as a player and definitely takes a turn for a horrible experience. Thanks again i will wait for response from your department next week.