MonsterWin Casino - general discussion (page 8)

Hello everyone,

I want to share an update regarding my ongoing complaint (VIP cashback issue). I have submitted multiple new updates with evidence, including emails from my VIP manager and payment confirmations.

However, none of my updates have been approved yet by Casino Guru. Because of this, the casino may not even be aware of the latest information or feel any pressure to respond.

I hope Casino Guru can approve these updates soon so my complaint can be properly reviewed and MonsterWin will be held accountable for their actions.

I will continue to share developments here once my updates are approved or if the casino responds.

Thank you.

Hello, I agree. A high safety rating can not always reflect the full player experience. It has not even been designed for that.

The gap exists and is partially filled with user reviews, forums, and complaints. Your experiences hence still have an impact. We offer all those features to players for precisely that reason.

Still hope for a positive outcome.

Hello everyone,

I want to share my experience regarding MonsterWin Casino and my attempt to resolve a VIP cashback issue through Casino Guru.

At MonsterWin Casino, I had a confirmed VIP cashback that was only partially credited. Despite multiple emails and live chat requests, the casino did not fully honor the agreed cashback. My account was even closed while the issue was unresolved.

I submitted a complaint to Casino Guru to help resolve this issue. While the service is usually helpful, in my case the process was very slow, and none of my updates were approved for several days, which made it difficult to track progress.

Ultimately, I decided to stop playing at MonsterWin Casino and close my complaint, as the resolution process took too long and my issue remained partly unresolved.

I hope this information is useful to other players considering MonsterWin Casino. Please be cautious and make sure to document all communications if you have VIP agreements or cashback issues.

Well, even though it might seem slow to you, your complaint team has to investigate hundreds of complaints daily, and that is why the timers are implemented for each complaint. We always try to adhere to those.

Good afternoon, the casino says that my bank is rejecting my withdrawal, but the bank has told me that I don't have any block or anything.

Hello, I see you are having trouble with the withdrawal. How long has this been going on, please? Would you be able to use a different payment method? Have you tried asking?

Please let me know.

Hi, I've been dealing with this for 3 days now. My account has been cancelled, and my bank says I don't have any blocks on it... I've tried two different withdrawal methods, I've already asked, and nothing has been resolved.

My account has been canceled—do you mean that they blocked your account? Or did the casino tell you that your bank refused the withdrawal? When you tried several methods and none of them worked, what did the casino tell you? 

The casino told me my bank canceled the withdrawal, but my bank said they didn't cancel anything and that I have no account block. I also set up two different withdrawal methods with two different banks I used to deposit funds. I don't have any account blocks from either bank.

I'm sending you photos of what they told me and what I replied to them.

So if the bank rejected it and you say it didn't, then I was wondering if it would help to use a different payment method than the one mentioned.

If not, try creating another account, and if it gets rejected again for the same reason, we'll try to help you.

They always tell me the same thing: that the bank rejects it no matter the method. This is a scam… I demand proof of attempted bank access.

They reject, reject, reject; they take a long time, and what they want is for you to get tired of it until you spend it.

I want to get it out now

I'm not going to create any new accounts, because they'll tell me I have to log in to withdraw the money. I already have two different bank accounts; I'm not going to add another one or create another one.

I demand proof of attempted entry to the bank

When they reject it, don't pen another accounts, just click here please and open a complaint. Our team will try to assist you.

I want to share my opinion about MonsterWin Casino. From my experience and what I’ve seen from other players:

Withdrawals are seriously delayed – Players often wait weeks with vague excuses, and patient players seem to be ignored or pressured.

Account closure requests are ignored – Some players asked to close their accounts, and the casino simply did not take action, which is unacceptable.

In my view, a casino that delays payouts and refuses to respect account closure requests clearly does not care about its players. Customer support is unhelpful, and transparency is lacking. Based on this, I would give MonsterWin Casino the lowest rating for fairness and reliability.

Players should think twice before depositing here. A casino should respect withdrawals, support responsible gaming, and honor account closure requests — MonsterWin fails on all counts.

I see your case and am a bit confused, actually.

How come that you have declared so many times that your case is resolved if it is still pending? What actually happened there?

It's been a really long time now, right?

Good day to you!

I believe it is beneficial not to mix the forum with the complaint. Here on the forum, for example, we can't sadly confirm whether our colleagues—the mediators—have thus far received all necessary information from you. Forum is not a complaint, I'm afraid.

However, casinos are always given 14 full days to resolve their own struggles before our colleagues step in. I think it is also beneficial to mention that right from the start. I believe the complaint also includes this information.

Here on the forum, we may discuss anything related or unrelated, if you want.