MonsterWin Casino - general discussion (page 5)

Since it appears that more players are concerned about payouts, I'd like to remind you that if the casino fails to resolve the withdrawal within 14 full days, we are prepared to step in. Simply submit the complaint form:

https://casino.guru/complaints/create

Further instructions are available here: https://casino.guru/complaint-resolution-instructions

I understand how stressful such situations can be, but we are here to help you when you need it.

Large sums may be problematic because casinos usually require a more thorough check to release winnings or establish a payout plan that complies with the applicable withdrawal limits.

Therefore, if there are no other issues apart from the check and the casino is not prepared to pay the entire amount in a single withdrawal—something that even larger casinos typically avoid—it seems that the check must be completed first. Is this what support told you, please? I am not sure I understand the "review" you mentioned 100% correctly.

If it helps you feel less intense, feel free to submit the complaint; that's never a bad call, since it is a free feature.

Do you know how to do it?

They just asked me after 10 business days waiting for account verification, I have already sent the documents, but two things happen that shouldn't cause problems, 1 I put the date of birth wrong and I already said a long time ago that they should change it and they told me it would be done when they asked me to verify, and 2 is that they ask me for the debit card that I used with them, an image of the front and back, but I don't have it because I canceled it as lost, I have sent them a certificate that the bank gave me in PDF of a deposit transaction I made with them with that card that shows my names, card number, etc. There shouldn't be a problem but if anything happens, I will report it.

It's going to be fine... I thought I wasn't going to receive it, but my withdrawal was made yesterday. After another long exchange of messages with the chat. Withdrawal request on 22/08 entry and approval of request 02/09.

From what you described, I agree that none of this sounds like a severe complication; on the other hand, the casino must clear out any signs of issues, so I expect they ask anytime they need something from you.

I imagine your situation is tense, but try to stay calm. I can tell that, based on what you've said thus far, it does not seem like you should expect problems with the withdrawals.

Keep us informed, of course. Just to be sure nothing weird happens. 🙏

Well, they haven't paid me and it's been 14 business days. They're asking me for a document that the bank can't provide me. I already told them that I canceled the debit card because I lost it. And they're asking me for a certificate of ownership for that card that no longer exists. I send them a certificate of a transaction when I deposited money with that card, which shows that I'm the owner. I've sent them a bank statement for a transaction I made with that card, and they don't accept it.

Oh no, I've heard about similar situations and I still find it quite unbeliavable. How could anyone force a bank to provide a random certificate of ownership of a card that no longer exists? Perhaps you could consider submitting a complaint about it? Based on what you've described thus far, it feels like the casino could use a little guidance from our mediators. Plus, you won't be alone in this.

Just saying the option is here; don't hesitate, please: https://casino.guru/complaints/create

I've already done it. Let's see what they say.

I'll be here; let me know once the complaint progresses further. My colleagues should be able to help you with that.

I applied for a 2 withdrawals in 2 days off 800 AUD as thats the limit, its been a week and they are still reviewing this. Everytime I message them they say the same thing, oh sorry please be patient but cannot give me a time frame or reason why its taking so long. If it takes this long to review hoe long is it gonna take to process, such a joke. Ive never experienced anything like this on any online casino. Usually verification within a day then money in the account easily within 3 days sometimes the same day. I feel like im just talking to robots and im being scammed.

Have they asked for the verification of your account, though?

It is quite a long time; you're right. 🤔

I can see here that more players actually complained about that, though.

No they still havent asked for verification! So im thinking thats going to be even more time again. Do you think I should put a complaint in yet?

When exactly did you request the withdrawals?

Even if you submit your complaint now, our team will be able to intervene only after the 14-day time period passes, you know.

On the 9th. Okay ill wait the 2 weeks

If you wish, you can submit it now, and the timer will be set up for you there.

Here's the link for you. 😉

I recently won roughly 9K on monster win.com as a level 2 you can withdraw up to 750$ a day once per day with a maximum of 3 pending withdrawals, my first 2 withdrawals of 750$ went through, I received them under 72 hours (business days) a week later I’m still waiting on 3 new withdrawals of 750$ each (2250$) all placed more than 100 hours ago ( 4+ business days) every time I get in contact with support they give me the same excuses.

Casino Guru I need your help.

Hello, it's unpleasant when they stick to their timeframe for withdrawals and now that's not the case. But I would say that it's not such a long wait yet. 

What's important, though, is what they told you when you asked them why you don't have your money. Can you tell me, please? 

I would like to add that we give casinos 14 days to successfully send the withdrawal to the player. 

I believe that everything will be fine and that you will receive your next withdrawals with a slight delay, but you will receive them.

If not, we will try to help you.

Hello. I have been waiting for 5 business days for my casino withdrawals to be processed. Can you advise me what to do about it?

Is this your first withdrawal at this casino, and is your account fully verified, please?

Try to check for any information from the casino in your account or your email. Also check the spam folder because many times the messages can end up there, actually.

We'll wait for some additional information from you.

I had one withdrawal before without any problems. It was credited within 48 hours. Now it's been taking a week. I even have a transcript of the communication with one of their chats.