Malina Casino - general discussion (page 47)

In my case, I had €66 in bonus credit. I had to wager it 35 times, and I managed to win the €66 to almost €2,300 within a day. However, I had taken a screenshot of it right away, as well as all the withdrawal requests because of the transfer ID. It took a total of five weeks for all five requests to be processed, and the chat always gave the same answers.

I haven't played there since.

There is definitely manipulation there, it is very questionable, when it comes to withdrawals or winnings, suddenly nothing works on the MALINA Casino website, but when we deposit, everything works without any problems and it is very quick.

It is fraud and remains fraud and you can't do anything about it

I absolutely agree with you. That was my argument, too. When you deposit, the money is immediately booked, and the withdrawal apparently still has to be manually verified.

I was just happy that I got my money and have avoided this casino ever since.

Has anything changed for you in the meantime?

Nothing for me yet and I don't think they will do anything because, strangely enough, my game history can only be seen for the last hour but not the time when I won.

They can also delete it completely or manipulate it.

it is a big scam this MALINA Casino

Can someone help me with these people please, I've reached a point where they've got me on edge. I'LL TELL YOU; last week I made 3 withdrawals, two of 100 euros each and one of 300, but I received both of 100 and the 300, they decided not to send it to me and return it to my balance; the next day, Monday the 6th, I made one of 500 euros, on Thursday they told me it was about to arrive because it was a pending withdrawal but that they were about to accept it and NOTHING, I wait until today, Saturday, I write again and they tell me the same thing again, that I'm within 3 business days (this is laughable when I made it on Monday). SOTALLY, I'VE REACHED A POINT WHERE I DON'T KNOW WHAT TO DO, I'M STILL WAITING FOR MY 500 and I still have 5000 more to withdraw. I WOULD APPRECIATE HELP; Greetings

I will advise you to have a chat with their support team via live chat to quick response…You will get your solution to the issue

I have contacted the chat 2 or 3 times a day since Thursday and they always answer me the same but I never receive the withdrawals and I have photos to dismantle it telling me that throughout the day it arrives and is still in pending status.

Pending status…You will receive it probably there is a bug error while trying to withdraw what wallet do you use for withdrawal

Asin has been here since Monday. Withdrawal with Mastercard.

This situation must be frustrating for you, especially if you have so much more to withdraw. Right?

So, let us know, please, how the situation is now, if they have moved forward with those two withdrawals, or if it is still the same.

Also, have in mind that live chat many times really doesn't have a clue what is going on with withdrawals, as it is in some other department, and that is the reason for repeated replies from them. They really don't know, so they will just say something to calm players down, you know. 🤷‍♀️

The best way to find out what is going on with your withdrawal is to get in touch with their support by email. 😉

So, update us about the situation whenever possible, please, and we will try to help if needed.

I have been waiting for my first withdrawal from MalinaCasino since September 29, 2025, which is 15 days now.

Process so far:

September 29, 2025: Payment requested (first payment ever).

My account was never asked for verification, so I never received an email or request for documents.

Contacted support several times.

The same answer every time:

"The case has been prioritized."

"The payout will be finalized soon."

"It’s just a delay caused by high transaction volume or security checks."

In some cases it was also stated that the payment had been "forwarded to the finance department" or "will be completed shortly".

Current status (October 13, 2025):

No payment received to date.

No concrete information as to when the payout will be made.

Instead, there are always standard texts and excuses, without any real progress.

According to support, my account is "okay," but it hasn't been actively verified, which at other casinos usually happens right before the first withdrawal.

My impression:

I feel like I'm being kept on the ropes without anyone actually working on my case.

The payout period was originally stated as 3 days – now it is more than two weeks, with no concrete explanation.

Since this is my first withdrawal, I would understand if identity verification were necessary, but so far I haven't even been asked to do so.

Question to the community:

Has anyone had similar experiences with MalinaCasino, especially with the first withdrawal?

How long did it take for the money to arrive?

And should I wait or take immediate action (e.g. file a complaint)?

Unfortunately, this is normal for this casino. My longest wait was three weeks, and I got the same answers as you.

Okay, thanks for the info!

What did you do when you had to wait so long? Did you just wait or pressure support again?

And did the money actually arrive in the end?

I checked the live chat daily and sent emails to support. But, as mentioned above, I received the same answers as you.

In total, I submitted 5 applications and it took a little over 5 weeks for them all to be processed.

I recommend taking screenshots of the applications. Then you'll have the amount, date, and transaction ID all in one image, and they can't talk their way out of it. They tried it with me once. They said there were no applications. I sent screenshots, and suddenly they were there.

I've been waiting for 500 for a week and I have 5000 pending. My question is: WILL YOU GET THE MONEY THEN OR NOT?

Hello, as was already said, this casino is quite slow with payments. Not always but still very often, especially in the past, I'd say.

Feel free to complain; at least the withdrawal process will be overseen by my colleagues from the Complaint Team. I believe it is always a good idea. The casino will be notified about your complaint, which may play its role.

To be honest, this year many casinos have been experiencing issues with finding suitable payment providers to execute payments for markets they are not licensed in. I mentioned this because I have noticed players from Germany and Spain.

I made a withdrawal on Monday the 6th and today, 8 days later, it's still pending. What a shameless page... Is there anyone here who has taken so long to receive the money and can tell me if it's even reliable that I'll get it? Especially because now I'm waiting to withdraw 500, but I have a prize of 11,000 euros and they're keeping me on tenterhooks. I look forward to your response. Thank you.

If you read through this thread, you will see that this casino does pay their players, but unfortunately, there are delays. 🤷‍♀️

Also check the complaints here; most of them were luckily resolved, and players paid.

Okay, well, thanks. It's been 9 days now, so that makes me feel more at ease. Best regards.

If it happens that you don't receive your funds after the 14-day time period, please let us know, and of course feel free to submit a complaint here. Our team will surely intervene in your case.

Is there any news about the situation today?