Malina Casino - general discussion (page 56)

All the withdrawalls went "smooth" 2-3 days. Now i made withdrawal on 23july and the withdrawal is still pending on 30july. When i email them they are saying there are "delays".

stay away from this scammers every time you win something a little bit biger they delay delay delay

I think it was normal for this particular casino to have some delays, so if you only had to wait two or three days in the past, I’d say that was actually quite good.

A casino can have delays for various reasons, which is why we give casinos up to 14 days to process a withdrawal. If nothing changes, definitely let us know and we’ll try to help you in some way.

However, I wouldn’t call the casino a scammer just because the withdrawal is taking a little longer than it did before. Since, as you said yourself, they have already paid you several times in the past, I don’t think there’s enough reason to assume that they’re scammers.

Every time they paid out yes. But every time is a battle 10+ emails sent and always generic answers…

That means I personally wouldn’t keep emailing them endlessly. The fact that the casino sends you generic emails may be fairly normal in the sense that they automatically send certain messages during the withdrawal process.

If you keep emailing them and they keep replying with the same generic responses, then I don’t really see the point in continuing to contact them constantly. If you already know roughly how long the process is expected to take, there’s probably no need to keep emailing them nonstop.

I’m sometimes not surprised that casinos send generic emails when players contact them repeatedly, because they may simply have nothing new to tell you. If there’s a delay or some other issue, they should obviously be able to explain it properly. On the other hand, if the same problem is still ongoing, I don’t really see the point in them repeating the exact same thing over and over again.

So I understand that when players have their money stuck somewhere, it can be stressful and frustrating. At the same time, constantly asking for updates when the casino has nothing new to share will probably just lead to exactly this situation, where they keep sending you the same generic responses.

I understand your point but tehnical issues this is some bull****. They just want me to cancel withdrawal and lose all money

Okay, so is that what the casino told you, that you should cancel the withdrawal and submit it again because there were some technical issues and that’s why you need to do it?

Hey, can you maybe help me? I'm having a problem with Malina.

Hey, can someone maybe help me? I won a lot of money with Malina, over 100,000, and now it's getting even worse 😂 So, I'm on level 3 and you've already transferred 800 to me twice, but then there's a verification process that I can't complete through my profile. I sent a few emails asking what should happen next. I got a reply asking me to send the documents by email, which I did, of course, but it's still not clear what's going on. You're not even answering me now, so I don't know what the problem is. Today is already the tenth workday I've been waiting for the money.

And another thing: can anyone give me a tip on which casino is best to play at... one where they don't have problems with deposits and withdrawals, where the customers are VIPs (work in progress). I want to have fun, not waste time! ☝🏻

Best regards

Hi, sure, we can try to help.

For now, though, the important thing is to complete the verification. Have your documents already been accepted, or were any of them rejected?

We generally give casinos up to 14 days for both KYC and withdrawal processing. So if you’re unable to complete either of these processes within that timeframe, you can submit a complaint with us and our team can take a closer look at the situation.