Malina Casino - general discussion (page 46)

I deposited €150 over two weeks ago without a bonus and won €2,500. For over two weeks, and today, 11 business days later, I've been waiting for three €500 payouts. Nothing has happened. I contacted the streamer whose link I used to register, but nothing has happened. They told the streamer last Thursday that I would get my money before the weekend, but I still haven't seen anything!

Hello, I know that this casino sometimes takes more than two weeks. 

I wanted to recommend a complaint, but I see that it is already under review, so if you don't get your money, we will try to help you. 

We give casinos 14 days, but I know that it is common for casinos to have delays. You will get your money, just don't play with it and keep waiting.

I don't think it should take so long, but if that's how the casino operates, there's not much we can do about it.

Patience is therefore important. 

Hey I already got it thanks

Greta, how long did you wait please? 🙂

It is an absolute fraud.

Despite chat and all the information that the site has an error and my credit is no longer available, there is no explanation or feedback, even an email to their support does not respond and they simply collect the winnings.

Although I tried to pay out the winnings, nothing worked

I have fully verified myself.

absolutely stay away from it Malina Casino is a scam

Like 10-12 days

The casino will never admit it was their fault and I will never see my money. It will probably end in a lawsuit.

absolutely unfriendly

Hello, could you please describe what happened at the casino and what error you are referring to? I don't really understand what you mean. Did the casino take all your money because of this?

Please try to explain it to me so that I can see if I can help you. 

Quite long.

Do you think you will stay and play here or not? 🙂

I won a total of €5,600 and then logged out.

I tried to withdraw €1000 but it was rejected because there wasn't enough money, but it wasn't bonus money.

Look again at my profile, it says cash available 5600€

Then I tried 500€ and it worked.

After logging in again, the rest disappeared.

Ask in the chat what's going on?

they want the betting ID

the win was around 6/7pm

I could only see one time window during the game from 23:00 to 21:45

not more.

no answer no reaction just nothing

Did you play with the bonus or not? Did the casino tell you anything about why the rest of your money disappeared after you withdrew 500?

If you think your money disappeared unfairly, you can use our team to look into the situation and contact the casino if necessary. 

You can find the link here.⬅️

Are you in? 

As I said above NO no bonus money no free games

I've said that several times, but there's still no response. I just want my winnings back and nothing more. I don't understand the problem.

Days go by without any response and in the end MALINA Casino will definitely say that everything is OK.

How can I believe you if you don't believe me????

It's a shame that this will unfortunately have to go through court and they know that they will have to reimburse me one way or another.

Why do you make it so complicated when it can be very simple.

I just want my winnings back

I don't want any free games or bonuses, just my money

I already know that I will not get my money and you are not looking for a solution

Hello, I completely understand and empathize with your frustration. I've had my own experiences with Malina twice. I did get paid out, but it took forever for the money to arrive.

You wrote that you want to sue. Just out of interest, which court should the lawsuit go through? They're located somewhere abroad, and if I understand correctly, you're from Germany. Malina and her ilk don't have a German license. They'll pee on you because you were essentially gambling illegally.

That's not entirely true, MALINA in particular is generally not allowed to offer its products in Germany without a license, even if they are abroad. Bear in mind that they are breaking the law and every lawyer can see that it's about money and they are happy to get it from MALINA.

Yes, but legally, you're not allowed to play there either, and every letter from a lawyer costs you money. I doubt we have legal expenses insurance that would cover your legal fees in that case.

But see some court rulings from the Federal Court of Justice or the Higher Regional Court. It's even regulated that if it was illegal, they have to refund my investment. Because MALINA isn't allowed to offer its services in Germany due to a lack of a license, it doesn't matter where they are, because the state always cooperates with other countries when they know they can take a piece of the pie.

How much did you bet, if I may ask?

I had already won €2,000, then I bet €30 and made €3,600. I think this was unexpected for MALINA and that's why she was tricking or cheating.

When they told me they needed the betting ID, I could only see back for two hours.

I won around 6/7 p.m. I logged out, came back an hour later, and tried to withdraw.

I played something like this for a €1 stake, logged out for about an hour, logged in, wanted to cash out again, money disappeared.

I think they won't give me the money because it's their site and they can manipulate it as they want no matter what I say

Chat pure disaster where

I would recommend letting us work on it and then deciding based on the outcome whether you want to go to court. 

Dominika, send me what you need. I saw that you were messaging each other today and she asked you some questions. 

I believe that this situation can be clarified since the casino is communicating with us regarding the complaints. 

Let's try to be a little positive.