Malina Casino - general discussion (page 48)

Nothing, 10 days later, and we're still in the same situation, with the withdrawal still pending. Thank you very much for your attention.

Understand.

No problem at all; I hope we'll be able to help.

I wanted to ask you a question. I have almost 12,000 in prize money. Do you think there's any way to reach an agreement with them where they'll pay me 10,000 all at once and I'll forgive the rest? I'm seeing that it's going to take me 6 months to collect everything.

Hello, my money finally arrived. I made the request on the 6th and it arrived today, the 16th. THANK GOODNESS💪🏻

Hey there! The agreement option won't be necessary after all. I'm so glad for you.

You have been very patient, and it is delightful to see it pay off in the end! What do you plan to do now, by the way? Spend a portion of the money on something cool? 🙂

Well, I'll wait for everything to arrive, I still have quite a few prizes to go and I hope they speed things up a bit more.

Oh, so it was just a portion of the money. I see now. I apologize for that confusion, but I believed you had it all.

Well, hang in there, and make sure to keep us informed about the progress you've made.

If anything seems odder, we will discuss it further based on the events.

For now, let's hope this is a positive beginning of the end.

I've withdrawn 500, it's taken me 10 days, and I still have 10,000 left to withdraw, so I'll estimate how long it will take to get everything. Thank you very much for your attention. I'll keep you updated.

Oh! I see that now. I always thought the weekly and monthly limits existed to help players navigate larger withdrawals and their schedules, but from the perspective of these casinos, I find it not very appropriate. I mean, I saw that in the past.

If you don't mind me asking, what withdrawal limits would in theory (based on the terms) apply to you at the moment you submitted the withdrawal request? That should be taken into consideration.

I know when a casino faces enormous delays, the terms just practically do not count, but the management should really find a fair solution.

Well, maximum withdrawal of 500 euros and on top of that for 3 business days

Oh, I see. The thing is that the casino's withdrawal limits were not the same, per the review. The casino should be able to pay out 500 euros daily and 7000 euros monthly. This sort of discrepancy, in my opinion, explains why the user feedback is "terrible." 🙁 Thank you very much for the clarification!

Tomorrow I'm attending a regular meeting with my colleagues from the Complaint Team; I plan to present this situation and seek their advice. Let me get back to you tomorrow afternoon, please.

I would like to see what can be done first.

How was everyone? I just want to share my experience on playing , i really have fun and the comment really helpsss.. 🙂

Perfect, I'm waiting to see if there's a way to withdraw more money in less time because I feel like I'm never going to finish collecting my prize.

Hey. That is great.

Don't hesitate to share more at any time.

Do you play at this particular casino?

Hello, I hope you don't mind if I also consider this post a reply to the email you sent us earlier.

First of all, I'd like to ask you to submit the complaint right here 👈👈 The Complaint Team woudl liekt to investigate the payout limits and the overall experience.

Add the description of your withdrawal history and the timeline. For example, when did you submit the first request, how long did it take, what came next, which limit did the casino apply to you, how many withdrawal requests are you allowed to submit and how often?

When talking with anyone from the casino regarding those payouts, please capture screenshots and provide them to the complaint too. Simply put, describe the whole withdrawal process as best you can and upload every related document, such as screenshots. Later on, you'll be asked to resend the email you've got thus far from the casino regarding the delays.

The goal is to clearly show the time taken to withdraw a portion of the money, the remaining balance, and the estimated deadline for completing the withdrawal. My colleagues will then use this description to mediate with the casino.

Don't worry, it is not as complicated as it might sound now. Besides, I'll be round to catch up with you.

Okay, look, my first withdrawal was on the 6th and it was pending until the 16th when they accepted it, removed it from pending and I received the money. During all that time I sent 7 or 8 emails and they all answered the same thing. First, they said it would take 3 business days, then there was an even longer delay than expected due to high demand. They kept copying and pasting me in replying to the same emails. Now I've been waiting for a withdrawal since the 16th and on the 22nd it's still pending. Let's say that to withdraw my total prize, which right now is 21,500 euros, I'm going to have to spend 14 months, according to calculations. I'm sending you a screenshot of the replies and other information from the WhatsApp chat with them and from the emails.

There you have some of the mails

I have also sent you everything explained with the date and everything, but it tells me that they have to review the page in case there is something wrong and in 24/48 hours if everything is fine they will publish it.

I forgot the first time I made 3 withdrawals which is the maximum they let me without going over 500 euros, meaning I made 2 of 100 and one of 300 euros and they decided to only accept the 200 and the other 300 they added to my balance because they wanted to, which is why I only received 200 euros in my bank account.

Please focus, because this is important: you need to submit the complaint, as I told you earlier. (Without that, my colleagues can't investigate.) 🙏

That requires using this link: https://es.casino.guru/quejas/enviar 👈👈👈

After that, kindly provide all the information you just posted here on the forum.

Forum is not a complaint feature. Can you lodge the complaint, please?