Malina Casino - general discussion (page 43)

So they wanted to assure you that you will get your withdrawals. I hope that they will stick to it then.

Good evening, I asked for self-exclusion on Monday because I lost a lot of money. They replied "what made you unhappy" "what offer would you like" they ignored me and I lost more money. I want my money back and for them to permanently delete my account. This is illegal what they did

I think I will be the first who never receives his money, it has been 20 days now

These are the usual answers. I can send you screenshots of all sorts of things. Always the same empty bla bla.

Someone once tried to tell me that I hadn't submitted any applications and that there was nothing to withdraw. The screenshots of the applications, including the transaction number and account balance, suddenly convinced me.

The casino is the biggest joke.

It's such a shame. I've never had any problems with them before, and to be honest, I'd given up hope that the money would ever arrive, especially after the €500 on the 10th. I made two more withdrawals a little later. I mean, 20 days? Is that a record?

The most important thing when asking to be self-excluded is to state clearly the reason. Whenever the reason is gambling issues, the casino should act immediately and not let the player deposit any money.

So, may I ask if you stated it in your request, please?

Only in such a case are we able to help, you know.

We are still waiting for the casino to reply to your complaint, so I hope there will be some movement seen soon.

Good morning Romi, of course I mentioned it here, all the screenshots, I told them that I want to self-exclude because I have lost a lot of money. I asked for it 5-6 times. I have opened a complaint

I should add that the complaint has not been uploaded yet, it is under review. I have all the screenshots needed.

Guys, I think we all experienced the exact same negative experience with withdrawals and account closure. This company and its sister casino do the same and the only way to deal with this is to raise a complaint via Casino guru and then we either get satisfaction about our complaints or the Casino doesnt respond/ Help and its gets marked down and flagged as blacklisted casino.

Loss of players and revenue will get their attention.

Malina Casino has been Blacklisted in Canada and also blacklisted with AskGamblers.com

Casino Guru cannot act unless we submit complaints

Finally received the money after 21 days

Unfortunately, it is not the same when someone says that they have lost a lot of money, and if they clearly express the problem, that it is due to the gambling issue, you know.

You have to be really clear and request it according to the rules every time. 🤷‍♀️

We will wait to see how your complaint will unfold now that our team has started to work on it, and hopefully we'll be able to help.

That is great. I'm really glad that this finally happened.

Did you have only the one withdrawal? Right?

Well, now you will probably move to some other casino when it took this long to get your winnings. Right? 🤔

I agree, but I don't think it's right to say 5-6 times that you're self-excluded due to a huge loss of money and excessive time and that more explanation is needed.

I agree. Most reputable regulated Casino have an instant option to self exclude or set instant limits or a block.

Malina Casino and its sister sites and affiliates are dishonest

Hello, I think I understand where you're coming from. In the past, saying I want to self-exclude was enough to close the account, as far as I heard, - without further discussion. Yet the trend has changed, it seems.

I would at least appreciate something like a panic button, which would give the player some time to see through a challenging period and perhaps prevent further losses. May work as the first part or step of the self-exclusion request itself. Just thinking aloud here.

I totally agree, it is responsible Gambling guidelines that players should have an option to take a break set limits etc. Also most reputable casinos will respond and block within minutes.

The main problem is the Anjouan gaming authority does not respond in anyway and the casinos no this so they do not care. There is basically no risk of retribution.

Again Casino guru needs to look at marking down and flagging casino based on confirmed genuine negative reviews.

I'm asking for the money back that I lost since I requested exclusion 5-6 times, I definitely claimed it was a waste of time and a loss of money, they ignored me, I've already opened a complaint

Well Done.

If you need any help shout