Malina Casino - general discussion (page 42)

You can submit your complaint at any time, and our complaint team will explain everything to you. We will then set the timer for the complaint and investigate the matter as soon as possible.

I will post the link for you here, and please use it whenever you feel so.

Just please know that our complaint team is always able to intervene in each case after the 14-day time period passes from the date of your withdrawal.

Hey, everyone from Germany, have you filed an official complaint here, or are you just exchanging views? I've been waiting since July 10, 2025, and I haven't received anything yet. I'm so desperate.

Perfect, so for now we're going for four days, I'll wait until I get to 14, I'll keep you informed, thanks!!

Hello, I think some players have open complaints and if you have been waiting for 14 days, I would recommend you to do so as well here on this link.

That is the exact amount of time we give casinos to send money to a player.

I know this is not a situation someone would want to experience and it's a little bit of shock when you are waiting on money for so long but, did they tell you why that is or just some generic answers? 

Was it necessary for you to send the casino any documents as well?

Hello, when I go there, I can't select MalinaCasino as the affected casino, which is where the problem lies. No, I've always received my payouts within 3-4 business days at the latest. This is the first time they've gotten rid of me with standard answers like this.

When I filed my complaint, I had to enter the name myself. After almost three weeks, the money finally arrived, and the complaint was withdrawn.

All right, thanks, I've done that. I really hope the first €500 will finally arrive soon, but I'm worried I'll have to wait weeks for the next €510.

I submitted three withdrawal requests, and each took about two weeks. Then I immediately submitted the next requests, hoping it would be faster this time. It took almost three weeks.

Oh God yes I had read it, I only realized way too late that you can make multiple requests, so one is 14 days old, the other I applied for yesterday and another 4 days ago

Well, for me one is 14 days ago, the next one 4 days ago and the last one yesterday, a total of just over 1000€, I didn't know that you can pay out several at the same time

You can apply for three grants of 500 euros each. A maximum of 500 euros per day.

Yes I saw it too late, oh man tomorrow is day 15

Well-intentioned advice: don't cancel the withdrawal and gamble with the money again.

I canceled an application and wanted to increase the €500 a bit. The money was gone faster than I'd liked, and that was on two games that had always paid well up until that point.

Yes, I've been able to control myself quite well so far. I read everything you wrote before. I just think it's such a shame, because I could always rely on MalinaCasino before. The joy of winning is almost gone.

My need to play there again is satisfied. It's taken almost three weeks for two withdrawals, which is ridiculous.

I've won several times at Bwin, and the money was in my account the next day at the latest. Sometimes even hours later.

I usually wait a maximum of 1-2 working days, I'm really desperate

I hope that you will get your winnings before that time period passes, to tell you the truth, but surely keep us informed, please. 🤞

Hey. Just a little advice: whenever you reply to someone in particular here, use the "reply" button so the person gets notified about your post. 😉

I am glad you managed to file your complaint. Now our team will start with all the investigation and intervene as soon as possible.

If you have any news, please let us know.

Alright thanks !

I received this answer Thursday or Friday last week, and I have not received anything since then