Malina Casino - general discussion (page 44)

thank you very much for your answer, I have doubts if I will get them back. But I think I am entitled to them as the exclusion should have been done directly

Hello,

I've been discussing this subject with Šimon quite often (his bio is here 👈) and the core problem lies in the lack of general standards. We all know what is needed and how it should work, but licensing authorities make it a bit of a messy subject, to be polite. The result? The operators sometimes show the bare minimum required. Luckily, there are always the exceptions but safety should not be based on exceptions, I'd say.

Hence Šimon is working on Self-Exclusion standards - sort of a blueprint which could serve as a comparison for future responsible rating and also a guide for casinos. So, yes, you are correct, and we are working on that. https://casino.guru/global-self-exclusion-initiative#bluepaper

However, the path is long and full of obstacles, of course. Good things are never easy. 🙂

Good call! Those situations should be discussed and properly investigated.

Good evening Radka, of course I will see it through to the end. No mercy for people who tell you every day to close my account because I lost a lot. I will definitely get my money back with your help

Wow that is actually really impressive.

I believe you will get total support from players.

We all love to play and having the responsible Gambling tools as a support is fantastic.

Unfortunately many of us have experienced the Dissapointment of delays after a nice win.

But thats great to hear and i believe i speak for the other players offering our support and assistance in any way

Have you submitted a complaint via casino guru ? You have my full permission you discuss my case as an example of failure to enforce responsible Gambling guidelines as the same thing happened to both of us

Of course I have already opened a complaint and a representative is already looking into the matter. But I hope they give me my money back

Our complaint team will surely do everything possible to get the best result of all this.

Please hang in there.

Also, if you need some help with your gambling issues, know that here you can find addresses of some help centers in your country. It is always better to not go through something like this alone.

Again Romi thank you but I think we can all agree the Anjouan gaming authority is the problem here.

If they actually regulated and oversee these casinos and their action then I believe the casinos would not behave like this for fear of repercussions.

The licensing authority is surely supposed to do all that; you are right.

Romi you are clearly in the know would you be so good as to look at the response your colleague sent me with regard to responsible Gambling with respect to Matej.

A very unfair response that actually contradicts what we are all trying to achieve and improve here

Good evening again, do you know if the situation is progressing with the complaint I have opened?

Be sure that Matej is one of our best complaint resolvers, and he will do everything possible to get your case solved.

I also see that the casino has replied in the thread, so hopefully it will be all done soon.

Tomas is working on it. Please be patient. 🙏

Hey I've been waiting for 10 days for a payout from Malina Casino and nothing is happening

Was about to sign up once again because the super high rating here and then read this thread.

Why is this casino rated as a massive 9.4 when all i see is dozens and dozens of complaints of non pay/stall pay and various others issues?

If you'd like us to intervene in your case, please file a complaint.

From our experience this casino pays their players with some delays, unfortunately, but we could try to help you out.

Is it your first withdrawal?

Yes, my first problem is when I complain to you, I don't find Malina Casino as a selection

This casino pays with some delays, so there is no way we can lower the safety index, actually.

Whenever a casino doesn't pay or doesn't reply to complaints, the safety index goes down.

Even though players need to wait a bit longer, as of now it doesn't affect the safety index of this casino. It is good that our users use this forum to inform us about everything so we can act accordingly if we believe that it is necessary.

Feel free to choose any casino on the list and explain in the text that it is for Malina Casino. Our complaint team will fix it up for you.