Lucky7even Casino - general discussion (page 2)

Interact e-transfer 👍 that's why I was shocked from the delay.

Well, that's interesting! 🤔

Hello, I would also like to complain about Lucky7seven. I made a withdrawal and was asked for a current bank statement. I uploaded that and the next day it was rejected again, then I had to upload proof of deposit from August 2023 and just nothing happens. I need help

Hello!

May I ask you to update your complaint, please? Feel free to simply click or tap this link 👈

Cooperation is much appreciated, these two are very important:

"I understand correctly that all the other verification documents were approved by the casino?

When was the last time you communicated with customer support regarding this issue?"

Don't hesitate to share details even here on the forum, if you don't mind. The complaint, however, is major.

I have separately deposited a total of 800CAD in 1 day and won 4000CAD.

I withdraw a total of 3000CAD and got rejected and confiscated according to the support because I violated some terms and condition on betting to much while on bonuses wagering that I dont know what that is about.

All I know is I deposited 800CAD, won 3000CAD and I got robbed.

Hello, does that mean you didn't play with any bonus only with real money ? Or did you have a bonus activated ? What exactly did the casino accuse you of ? Did the casino take your money ? I also see that you managed to file a complaint, so hopefully everything will be sorted out.

Let me know.

I registered at this online casino, sent the documents and loaded 470 euros. After closing the session with 600 euros I chose to withdraw everything because the site interface was terrible and the online casino was too.

at this point the scam began, the first withdrawals were refused on the grounds that, according to them, I had not played at least 3 times the amount paid. As soon as I complained to customer service they admitted their mistake and invited me to redo the withdrawal

at this point it remained on standby for 3 days without being approved by anyone and following my complaint today I entered the site and my account was disabled.

I INVITE YOU TO NEVER PLAY ON THIS THIEVES SITE

Do you by any chance have any advice on how to recover the 600 euros?

Do I understand correctly that your account is fully verified at this casino? I have checked some of the terms of the casino, and came across this, actually:

It is really nothing unusual for an online casino to have this kind of rule, it is due to an AML policy, to prevent players from some kind of money laundering. Now a days it is really important thing to do, in my opinion, as we have seen many cases happening especially in the online world. So the casino really needs to check all the documents to prevent this from happening there. Have they asked you for some additional documents to provide, perhaps?🤔 Please let us know, if you're able to communicate with the casino regarding your issue, and if not, we will be ready to help you out.

I played with cashback and had won €900 and more. Suddenly I only had €200 left. In the middle of the game, over €1400 was taken away from me. I pay so much money into this casino and lost so much money. When I reported it, I was told I wasn't allowed to win more than €500. That's unfair and a scam. They also manipulate the slots. How exactly are you supposed to win €500? If he makes 4 bulls, I can't do anything about it. It has to be said that they are absolute fraudsters.

Can gladly upload the email answers Lucky 7 I will close my account over 40000 there lost and bonus is unfair and not possible they said it was only for below there

The maximum cash out should be always clearly stated in the terms of each bonus or promotion. Have you found any information about it, perhaps? It is nothing unusual actually that a casino would have it and players could not withdraw any more than stated in the terms. Of course you can win more on a game, but you wont be able to withdraw it, unfortunately.🤷‍♀️

This is absolutely unbelievable, it's supposed to be normal, suddenly over €1000 gone in the middle of a game, when I contacted support it was confirmed to me several times, I have proof, emails from support, I can upload a screenshot if you like, you're scammers, this is absolutely forbidden and unfair, I was told that it was taken because I had violated bonus conditions by winning more than €500, I've never experienced this before in any casino, you can win that much but only cash out 500, that's different, if you win over 500 the money is gone in the middle of the game it was gone, that's why I know that this casino manipulates all games, the slots, I'm so glad that I got myself blocked, you are so deceitful and these reviews from Guru are absolutely not true, please don't stop, don't believe everything, I'm happy to show pictures here, so stop lying, you are your scammers, it was also confirmed to me that bonus money free spins are only meant to be entertainment, someone should show with photos that he was able to pay me bonus money or something else, I want to see, I want my money back, I lost over 35 thousand euros there in 2 months and still cheated

Sorry about the whole situation, and if you feel that our complaint team could help you solve it, please follow this link to file a complaint. They will surely have a look into it and will ask for all the proof needed. If you need any assistance, please let us know.

Even by email I was told the same thing that I had already written. I had myself blocked. I didn't want to keep depositing so much money there. Then I had to tell gambling addiction that it was closed. You can't undo it. My history of what I wrote is not saved. The conversations I wrote with support. I still have all the emails.

It is always wise to keep those conversations or emails just in case you ever need some proof.

So, are you going to try to file a complaint? I am sure that our team will have a deeper look into things and do everything possible to help you.

If I look for it I will find it, I can submit it then, I can't imagine that it will do any good

It is totally up to you, of course. May I just ask if you have withdrawn the money from this casino?

Hi everyone,

I'm currently trying to withdraw money, but I keep failing the KYC check. The online casino wants proof of a last deposit and won't accept my documents, although the bank unfortunately doesn't provide me with anything else.

I am now very desperate.

Best regards

Yes I would like to. I will look for all the evidence and send it to you. This is absolute fraud. It was simply done because I allegedly violated the bonus rules and doubled it. It's not my fault that I won something. What else do you play for and that only €500 is paid out at most. I had no chance of having anything paid out. In the middle of the game my money was taken away from me. I reported it to support several times and got the same answer and should still have the email. I then had my account closed. I would really like to get my money back because it is an unfair casino.

Hello. Have you checked if the document is in the right format? Usually, a PDF is needed.🤔