Lucky7even Casino - general discussion (page 4)

The casino doesn't have a German license and still allows German players to play there illegally. When you ask, you're told it doesn't matter and you have to take care of it yourself. The support isn't insightful or helpful in any way and seems more like bad AI than personal. The casino is very unsafe; anyone with money to give away is welcome. I'm now handing my case over to the German gambling authority and possibly a lawyer. On the very first day, I asked them to close my account and refund my deposit because it's a casino without a German license, which I didn't notice right away. My account was closed. You keep the money, of course. Otherwise, the contact was a nightmare. Be careful if they refuse your withdrawals.

Yeah, this casino doesn't have a German license, as you said, but actually accepts German players.

This means that they are not allowed to advertise in Germany, you know, but if some players from your country decide to play there, they will accept them.

It is always up to everyone's decision to play or, better, avoid because you are not protected by the laws in your country when you play there. 🤷‍♀️

Have you encountered some issues there, though?

Hello Romy, simply accepting German players without a corresponding license is illegal. From another perspective, what do the casinos that invest huge amounts of money and effort into enforcing the law say? They certainly don't do it for fun. Other problems: I wanted to inquire personally earlier, but then got stuck in the chat... It was an AI. Verification wasn't even requested, despite depositing over €400... Otherwise, I would have received the information sooner, also regarding the license. Then I received €25 credit from the VIP Casino Manager, even though I had already requested the account be closed via email. Of course, it was also my fault to continue playing or to allow myself to be encouraged, but it was also not professional or correct of the site. Nevertheless, they blamed me entirely for the process. And Romy, of course, it's up to each individual; not everyone is an expert and can immediately tell whether a site is legal or not. And that's exactly what these laws and licenses are for, to protect you...well, I did suggest a compromise to the casino, but I didn't even get an email back.

It is illegal in your country, ok. So that means you really should play at casinos where you are somehow protected.

But there are many Germans not living in your country but somewhere else. Right? And that is what these casinos usually do, that they accept players from your country.

And, as I said, it is not allowed for this casino to promote itself in any way in Germany, of course.

Have you met the wagering requirements and requested the withdrawal now, or what is the state of the situation now, if I may?

The entire business relationship was void and illegal due to the lack of a license, and so on the first day I demanded immediate closure and a refund of all my deposits. The casino says its own terms and conditions take precedence over the law and isn't accommodating me despite the fact that I'm within the law. My proposed compromise was also ignored. Quite the opposite: even after I requested closure, the manager sent me another €25 in credit to further exploit the situation, and I was just as stupid as I was. My account is now closed. I'm still busy with work until Wednesday. After that, I'll continue to publish this matter and take a closer look at how I can get the money back. I'm not interested in casinos anymore. Romi, maybe you could talk to Lucky7even Casino. It's about a total of €436.00? I'm very disappointed.

Unfortunately, we have no power to talk to any casino in this matter.

I wish you good luck, of course, anyhow.

Hi there Jaroslav, I have a big problem that I need your your guys help with, I was charged $1.08 on a $30.00 deposit to Lucky7even.com casino, I have never heard of this long as I have been playing at the casino since 2017. Now I'm fighting with the casino and wyzia@orderdeposit (GIGADAT) to who is charging me $1.08 for my $30.00 deposit that never made it to the casino and this is the second time this has happened from July 21st to July 23rd from the first time it happen then I had to wait 1 to 3 days for my $30.00 to be deposited back into my bank account now again I have to wait 1 to 3 days again but now I'm trying to get to the bottom of who is charging me this $1.08.

That is from my bank and the other one is from the casino about the taxes and I have other conversations from Gigadat telling me that I put the wrong message and that's why my deposit was returned which is bullshit I never make a mistake with that and what that is it a security question.

this is from Gigadat

Note: It seem that the screenshots are missing in the post.

From what you describe, the $1.08 fee could be a bank charge for an international or intermediary transaction, especially if the casino isn’t licensed locally and uses providers like Gigadat.

The returned deposits and the delay in refunding may be due to how the message field was processed, but it’s hard to say without full screenshots.

If you'd like, we can try to help you clarify this with the casino, but I'd also recommend asking your bank to confirm what the $1.08 charge specifically refers to.

A little breakdown into major points:

1) International transaction fee (most likely):

If the casino doesn’t have a local license in her country (e.g., Canada) and the payment is routed through a foreign provider (e.g., Gigadat acting as an intermediary), some banks charge an international transaction fee—usually around 1–3%. → $1.08 from $30 equals exactly 3.6%. That fits, I guess.

Intermediary fee (intermediary bank):

Some transactions go through intermediary banks, which can apply their own fees. Even if the deposit gets refunded, this fee may not be returned.

Currency conversion fee:

Even if the payment appears to be in the local currency, it may actually be processed in a different one and then converted back, which can trigger an additional charge.

2) Failed deposit and refund (twice):

Most likely scenario:

The transaction was rejected by the casino or the payment processor (Gigadat) due to an incorrect reference number or message for the recipient.

→ According to Gigadat, she entered the wrong "message," which she denies.

→ Gigadat may have an automated system that rejects transactions if the message doesn’t match the required format (e.g., a specific code not included in the message field).

The delay in processing may have happened because:

Refunds via payment intermediaries typically take 1–3 business days.

If the casino or Gigadat rejects the payment and the bank processes the refund, it still takes time even under the best conditions.

For now, that's the best I could do. Have you got anything new, please?

So sorry about that girly you got the last of the problem there is way more then this I sent the first part to Jaroslav and that was supposed to go to him, I hope I'm sending it to the right person, sorry about that love, if you can go read the problem yes it's about taxes, thank for sending me that information.🤔👍 I can honestly tell you it's not from my bank

Okay! So the support very likely believes the fee automatically charged by the casino is already calculated taxes, which, based on the rules, you (not the casino) are supposed to report to the tax office... 😀👏👏👏

In my opinion, no way...

I would still vote for the intermediary ban or just an unknown fee. Well, honestly, is it worth the efforts of so many people? I would close the account and move on. Given the level of bullshit you mentioned, I guess it is not worth a few bucks. Spare your energy for better things. 💚