Legiano Casino - general discussion (page 29)

Well, that gets us back to the beginning. There is no problem with the casino proofs.

Throughout my explanation, I have emphasized that based on your activity, we had no evidence to disprove the casino's accusations. 🙁

"The use of multiple accounts on the same device suggests the utilization of multiple accounts by a single individual and it would be impossible to prove that it's not just one person playing in both accounts."

The rejection of the complaint stemmed solely from this issue. We could not back your story up. Nothing else played any role.

Hence comes my previous comment:

"I believe it was an honest mistake. I mean, never allow anyone to register a casino account from your device; it is a mistake. If you browse casino rules, it, in my opinion, becomes obvious that doing so will only bring problems. Why would the terms otherwise explain the KYC and fraud measures involving IP, for example? You may find it hard to defend such a step if we are talking about an online casino, not a brick-and-mortar one. I'm honestly sorry."

Thanks for the explanation. I understand that using multiple accounts on the same device is a serious issue for you and that this influences your decision.

However, I want to make it clear that at no point have I managed multiple accounts or attempted to deceive the casino. If the casino has suspicions, it should present clear evidence, not assume guilt based solely on location or device.

Furthermore, the main focus here is not the alleged account activity, but the broken promise and nonpayment, which is well documented. It's unfair that this issue is being used to invalidate legitimate evidence and deny a refund.

I understand the importance of KYC and security policies, but these measures must be applied with transparency and fairness, not to justify arbitrary decisions or evade responsibility.

Good morning!!

You didn't tell us you got the money, it's been 2 weeks since you wrote it.

She has positive news I think.

Look at her complaint.

It was resolved.🎉☘️

Hello, I belive this has been the point the whole time. 🙁 Since it is not possible to contradict the casino's evidence, not much else can be changed.

I, however, also understand the whole matter took an unbelievably long time to get the final resume from the casino, which I guess may indicate that the transparency wasn't at its best shape. I would probably have felt the same.

I wish we could oppose the casino just because we believed you. Well, as long as the trust is not a piece of evidence, it ended this way.

Hi, I finally received the full 6300 euros...

The Guru team is excellent and the complaint system allows you priority communication with the casino!!!

Thank you all for your support and good luck in resolving your issue!

I am waiting for the legianon withdrawal from May 26th

I was expecting a withdrawal since the 24th. And on June 3rd they canceled them and now I've been waiting since June 3rd and still unfortunately!!!

I hope we get them at some point!!! As some people say, I wish I got them!!! We'll see!!

Hi, if you go through this thread you will see that you are not the only one and the waiting times are quite long. 

The good thing was that you filed a complaint and our team will try to help you now, hopefully successfully. 

But did the casino also tell you why you've been waiting so long? Didn't you need to check or did you already? Is this your first withdrawal?

That casino leaves a lot to be desired, just look at how they've lied to me, promised me several times, and never had a solution...

And on top of that, I had proof of all this, but they didn't show any of it, but oh well. As the saying goes, the casino always wins. I will never recommend it or play at that garbage casino again.

However, I find your note here incredible; it leaves a lot to talk about...

Good afternoon, which organization above Legiano can I write to about a complaint about the casino? Antillephone? Thank you very much.

I believe I did my best to explain the nature of the complaint as my colleagues saw it and I personally very much understand you do not appreciate our point of view. I'm afraid there isn't much to add. In my opinion, I answered all of your questions, and I'm not sure what note you view as incredible, but I respect it.

But refunding you would be a generous act, not a requirement, and the casino likely used that change to break its promise to you. For that, I'm sorry.

Hello. Antillephone no longer exists, I'm afraid.

Legiano currently holds a license from AOFA (Comoros). Do I presume you are experiencing withdrawal issues?

The new company behind this casino is making the withdrawal process a nightmare but if you are strong enough to wait, there is a fair chance you will be paid if the winnings were accumulated in accordance with the terms.

You are welcome to share the details; we are here to help.

Good evening!

And sorry, I just don't believe there really is such a possibility, really!

Let's collect our winnings, I'm really sorry!

So am I the next one to get scammed? Today I made a withdrawal of 7k CZK...with a deposit of almost 1k, it still says I'm checking the application, should I create a complaint, or should I just wait 3-5 business days?

Hopefully soon we'll have some development when our complaint team gets in touch with the casino. 🤞

Our complaint team won't be able to intervene yet, actually. We have to wait 14 full days.

I hope it won't last that long.

Did you send all the documents needed?

Yes, everything is through bank ID, my profile says I'm verified. So we'll see 😕

Good evening, they just told me that they are processing them, I hope everything goes well and they don't cancel them again!!! When I get an answer, I will update here too!

Hello, That's very positive news! I'll be around on weekend so I'll check on this thread. I am eagerly anticipating the happy end,...