Kingmaker Casino - general discussion (page 19)

And so forth

From ist Mafia

Yes, but that's if the money you get is from a bonus. I haven't accepted a bonus or played with a bonus.

I canceled the bonus. It has nothing to do with the bonus.

Even if you cancel the

Bonus: If you play with the bonus at the beginning, your winnings will be counted as bonus winnings. I won 6K the other time without any problem.

Did you manage to get it all out?

It wouldn't be anything unusual if it was due to high withdrawal requests, you know.

Have you received any official explanation from the casino, though?

Please update us about the whole situation whenever there is something new.

We will try to help if needed.

They have the same owner, actually.

It doesn't mean that they are the same, though.

Were you thinking about filing a complaint here, perhaps?

Our complaint team could have a look into your situation with this casino and hopefully help out to get your winnings.

What do you say?

For now, they keep telling me there are delays due to high demand for withdrawals. And this has been the case since March 22.

What do you advise me to do after 9 days without receiving any withdrawal?

Hello, who should I contact to file a complaint or get advice? I've been waiting for several withdrawals since March 22, and they keep telling me there are delays due to an increase in the number of withdrawals. They just tell me to wait because they have high demand.

Hello there.

Please keep in mind that we are not a live chat here, and it is not necessary to write multiple posts to us regarding the same thing. We will get back to your post and reply as soon as possible; do not worry.

If you feel that the situation is not moving, please follow this link where you can file your complaint.

Explain well the whole situation to our complaint team, and you will be informed what the next steps should be soon.

Okay, I've been waiting for the withdrawal for 10 days now. Should I wait 14 days before filing a complaint?

Please feel free to submit your complaint at any time.

Please inform us whenever you decide to file it.

Perfect. Next Friday will be 14 days since I requested the withdrawals, so I'll wait until then. If not, I'll file a complaint.

I have been waiting for withdrawals for 17 working days, I kindly ask you for help, I do not receive a response via email and in live chat the operators are not able to provide me with the information I request. Never had problems with your sites, usually the withdrawals made were paid within the expected times, that is 3/5 working days, I do not understand what is happening.

I have been here since 03/22, and they tell me that it is in the

The final phase of making the withdrawal. They say it's due to a high demand for withdrawal requests, but what they do is pay out after 14 days, so the player can lose the money during that time before withdrawing it.

I didn't play a single euro of the money I won that day, so it's just a matter of time?