4 years ago

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To me, it seems very unprofessional more like when one person does not know what the others are doing so he/she messes things up...
Anyway, I think, you will be paid in full.
Update: After my first successful payout on February 17th, I requested the next payout on the same day. Already yesterday, on 02.21. my requested withdrawal was no longer to be found under the item "pending withdrawals" and was apparently processed successfully. Unlike before, the money was in my account on the same day. I'm still waiting for the money to come in. In the chat I was told that it can take 3-5 days for the money to arrive. (Absolutely not correct, because international transfers take a maximum of 1 working day). Well, still okay, as long as the money comes in. Of course I applied for the third payout of €500.00 just yesterday. Today this payment was then canceled. Reason: The casino lacks an official document from my cell phone provider. Although two payouts have already been processed and although this document was of course uploaded 2 weeks ago! So the drama goes on...
Update: Nach meiner ersten erfolgreichen Auszahlung vom 17.02., habe ich am selben Tag die nächste Auszahlung beantragt. Bereits gestern, am 21.02. war meine beantragte Auszahlung nicht mehr unter dem Punkt „ausstehende Auszahlungen" zu finden und wurde scheinbar erfolgreich bearbeitet. Das Geld war, nicht wie zuvor, am selber Tag auf meinem Konto. Auch heute warte ich noch auf den Eingang des Geldes. Im Chat sagte man mir, dass es 3-5 Tage dauern kann, bis das Geld eingeht. (Absolut nicht richtig, denn Auslandsüberweisungen dauern maximal 1 Werktag). Naja, dennoch okay, solange das Geld eingeht. Natürlich habe ich dann gleich gestern die dritte Auszahlung über 500,00€ beantragt. Heute wurde diese Auszahlung dann storniert. Begründung: Dem Casino fehlt ein offizielles Dokument meines Handyanbieters. Obwohl schon zwei Auszahlungen bearbeitet wurden und obwohl dieses besagte Dokument natürlich schon vor 2 Wochen hochgeladen wurde! Das Theater geht also weiter …
I just want to say that 3-5days for the money to arrive is ABSOLUTELY CORRECT. Especially when it's an international transfer. I send money internationally quite often and it almost never happen that they reach the other account on the next day. I also worked in an online casino so I know how long time people usually had to wait for the money to reach their bank accounts.
It makes no sense to submit a complaint after 72 hours of waiting. I suppose the complaint is going to be reject. At the that's we would do as CasinoGuru.
The complaint was published days ago and has now been reopened. Two payouts have now taken place. Since February 7th, 2022! That's almost 3 weeks! You are always comforted. One is always confronted with false statements. And now the casino doesn't even stick to its own terms and conditions. There it is written that withdrawals may take a maximum of 72 hours. So which side are you on CasinoGuru?
Especially since it's not the first complaint about the casino, and everyone with the same problem! All other casinos pay immediately if you verify it, because it doesn't take 5 days! The best example is playamo, also a curacao casino. Payouts if you are verified take 3 hours and bang on your account and these are also foreign transfers
I have now written an email threatening the casino with legal action. I'll use whatever is available to me to get my winnings. I'm so fed up. These are absolute scammers and nothing else. I will send all evidence to Antillephone NV in the form of a complaint and I will also approach the Curacao government with my request. Whether and what will come of it - I don't know. I won't get my money either way. You have now withdrawn a total of €1,000.00 and nothing for over 1 week. I haven't played at the casino for two weeks. It is quite possible that my account will now be blocked. I warn EVERYONE against this casino or casinos from Famagousta BV Do not play there under any circumstances. It's the absolute scam.
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