Jupi Casino - general discussion (page 4)

🙂 had exactly the same discussions and also, only with the exception that they then paid out once! But think as long as you continue to play there with your credit, hope that you will gamble it away! I had won a little over € 2000, then gave € 1000 to the payout and then had a lot of discussions about the payout! Then I continued to play with my remaining balance, because it took so long to pay out. In the end I got my payout when my credit was used up!

I think there was a bit of misunderstanding, because the agent said:

I hope they won't cancel your withdrawal

and you replied:

I don't cancel anything

Anyway, you're right that when you mentioned the licensing authority, they said that when "csm" mentions this, they can block your account. I believe that "csm" is an abbreviation for a customer.

I deleted my account there because the payout was refused again. A casino that ignores its own terms and conditions is not worth mentioning!

I sent a complaint to the licensing authority and the Dutch KSA anyway !!

Put ZERO stars on this casino because nothing is good there. Neither support, nor the games and payouts anyway!!!

How about over 30k in credit? Or is everything gambled away? Have you received anything now?

I gambled everything away at Black Jack because they never paid out anyway. They now wanted a copy of my birth certificate from me for verification, which was going too far for me. They always find new excuses for not having to pay.

Account deleted, so I live calmer again without breaking my nerves with this incompetent support.

I will now avoid online casinos. I can also bet large amounts at our Hohensyburg casino. Winnings are then paid out immediately.

That's exactly what they were waiting for, that you gambled everything away! Did you get a payout at all?

We should all file a police report from every country. This is the worst casino who took away 1858 usd from me. I am from Philippines. The license is just a logo and doesnt do anything at all. Scammers

A withdrawal made after endless discussions. You can safely do without this shop.

This is the best case for the casino, because no matter what you say know they can only claim that they required something that you refused to send and they were just waiting for it. Of course, they will claim that they would send your winnings immediately if you sent it.

As I mentioned in my review, I'm facing the same problems as many others before me. Supposedly my account is now fully verified after uploading invoice, driver's license, bank statement, bank card and selfie. I am told to wait 72 hours for the first payout of €500. With a current balance of €5000, it would take about 6 weeks. I won't gamble anymore and I hope that after the long wait I'll get everything. I've already threatened the licensor. The answer to that was: We will therefore possibly block your account.

Of course, attempts are made to prolong payouts. But how do you see the chances if you actually don't play anymore and have patience?

At the moment I can't say anything clear about fraud. The verification, if it is really completed now, took 3 days. As announced. Withdrawals are processed within 72 hours. I have to wait until Tuesday 10:04 am. It is certainly not customer friendly and very very disappointing. But in my case they haven't done anything that wasn't in the terms and conditions somewhere. Even the low payout limit was finally explained to me. Although this is also very unfair in my opinion - but it is actually explained there.

The casino has extremely bad reputation, but you should never threaten the with the licensing authority, if you still have a good chance of receiving the winnings. You should be patient, check your pending withdrawal regularly and try to get the approved one by one.

If you somehow manage to collect the winnings, make sure you'll choose a better casino next time.

Now, after 4 days of waiting, my withdrawal has been canceled again. No email. Got no information about why this happened. Support keeps telling me to upload a selfie. However, I have already done so. This was confirmed by several employees. They wrote me that the selfie was received, checked and accepted. Now again the rejection of the payment. I should make another payment. So I'm told exactly the same thing as 4 days ago. Nobody can help me. Oh man, I'll probably never get my money. 5000€ are on my account. I haven't played for several days and initially deposited around €800. I just want my money back. That can not be true.

Now I was suddenly made aware that the system supposedly does not recognize my last name. I have an "Ü" in my last name and the system doesn't seem to recognize it. I've never heard anything like that. When I wanted to replace the Ü with a UE, that wasn't okay either and I should just use a U instead of the Ü. So my surname was simply surprised without further ado. And now I have to wait another 3 days..

I would like to note, however, that my name was already filled in by the casino when the withdrawal request was made. With "Ü"

And something different every day. Today it is suddenly said that an official bank document is missing. Although this was already on 7.2. uploaded and checked. Withdrawal aborted..

When asked in the chat, I was asked to upload the same document again. Then the chat is simply ended.

Hello.

Frankly, this is hardly a surprise considering their reputation.

Let us know how it develops.

Now you have apologized. There was supposedly an error and I shouldn't pay any further attention to the email I received. They will process my withdrawal asap. I'm curious ..