Jet Casino - general discussion (page 6)

It seems you are working at casino Jet i have explain everything above here everything no need for more explain exactly how they do on jet casino no more answer all can read above and caaaan

I don't work for the casino, anyway, I'm just trying to help so that maybe we can understand why this situation occurred.

But for that, I would like to see bonus you used.

Ask them what they did they put the bonus them self 10 euro on my account they you can read the rest what they did not more talk you dont understand what i write before bye

And why are you do interested i throw away the money i could only win 10 euro more Childs play and i had more money in what to do

Well, I was mainly interested because if something unfair was going on I would offer to help. If it wasn't happening I would try to explain it. But if you're not interested, that's fine.

I recently joined Jet Casino, partly due to what I read about it and the fact that it supports MuchBetter.

I'm not ready to write a review yet, but so far, I find their way of welcoming new customers quite ordinary. Before making my first deposit, I got verified and received a message confirming I would be able to withdraw. I made a small initial deposit, placed a few bets, and then made another deposit. After being about $20 up, I decided to test my first withdrawal.

I was surprised to be asked for a video of myself holding my ID. I was told, "All good, now you can place your withdrawal request again." However, my withdrawal request has now been pending for about a week, and support says they will check my profile again—which could take up to a month!

So, I was curious to know if anyone else has experienced this kind of behavior. How am I supposed to continue playing, not knowing if they are about to take my money?

Did the casino explain what exactly they need to check, though?

If the game provider is in the middle, and they need to check your gameplay, it usually really takes longer, and the casino is not able to do much about it, actually. 🤷‍♀️

Following your question I contacted them asking for details, they said:

The platform has the right to limit the possibility of withdrawal of funds for a period of up to 31 calendar days for the purpose of checking the account for the presence of unfair play. The methods and results of the verification of gaming activity are not subject to disclosure.

I'm looking at my history and I find this a bit ridiculous, $1, $3 bets, I see 2 $10 bets that won. Real small amounts. I tried to push a bit at and take more bets to reach my min rollover quickly and test withdrawals. Never had this kind of problem anywhere else and I'm certainly not the kind of customer using some tech to win all the time or I don't know what. I deposit $100 and wanted to test a withdrawal for less than that.

Have you played with a bonus, perhaps?

If the max bet rule was violated, that might be the reason for these checks, you know.

I didn't use any bonus no. The only thing I could see is they didn't like the fact I took a 5 - 6 bets on day one and 5 - 6 bets on day to on Soccer and made a profit.

And did you play only sports or also some casino games?

I played a bit of Casino after I've sent the withdraw request and finding out got limited to very low amounts ( around 1$ ) after my two 10$ bets won.

I just saw that on askgamblers someone just recently had the exact same problem as I. It got solved via a complaint there. I'm now thinking I should proceed and open a complaint here. It doesn't take many weeks to review about a dozen very small bets. Something isn't right from them here.

That is exactly why I asked if your winnings were accumulated by playing some casino games as well, so perhaps our complaint team could try to help. Because if you won only from sports, we wouldn't be able to do anything.

So, please follow this link and submit your complaint. Our team will lead you through the whole process.

I made a deposit yesterday, the money didn't go into the game account, I contacted support, they asked me to send the deposit slip, I sent it and they still didn't deposit my money, they said they forwarded it to the financial sector and it will take a few days to find out what happened. Today I contacted Nubank which is the provider where I made the payment, they said that the money left the account and went to the casino, now I can't understand why they don't want to return my money or put it in the game account. It's not the first time I've had problems with this casino, so here's my warning, be careful with your deposits, they don't refund the money to the gaming account, let alone return it. I'll be waiting, but it's strange that it takes so many days for them to verify a simple deposit.

I hope that it will show up there soon, really.

Have they say where could be the problem at? Or they didn't get back to you at all?

Please update us regarding this whenever possible.

Do you know what they do like this crap casino excuse one to keep customers longer which is absolutely not because they are ignorant simply two withdrawals can be delayed and instead put them back into the game account because you d

But all the casinos are doing it, especially the NOVAFORGE casinos, which to me are all rigged.

Hi Romi, the money went into the account this afternoon, can you please finalize the complaint, thank you.

Hello, the complaint has been closed already. Thanks for the update! Glad it's over and wishing you far more pleasing experiences in the future.

Jet Casino refuses to provide transaction overview – claims data does not exist

Description:

Dear Casino Guru Team,

I have repeatedly requested a complete overview of my deposits, withdrawals, and bonuses from Jet Casino support.

To my surprise, I received an explicit response stating that Jet Casino allegedly does not have this data and therefore cannot provide it to me.

In my opinion, this is a serious violation of transparency and accounting obligations, as every licensed casino must document all transactions and make them available upon request.

Problem:

No insight into my own transaction data.

Official statement from support that this data does not exist.

My demand:

I request that Jet Casino provide me with a complete transaction history (all deposits, withdrawals, bonuses, and account movements).

If this is indeed not possible, I request clear confirmation that Jet Casino is in breach of regulatory obligations.

Evidence:

Screenshots of my requests and support responses.

Proof of payment from bank/credit card/e-wallet.

Best regards

[Your name / registered email at Jet Casino]