Jet Casino - general discussion

If you want to discuss anything related to Jet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

They have a wager requirement on deposits even without bonuses. You really need to downgrade this casino's rating and mark their T&C's as unfair.

Honestly its seeming like your reviews are not reputable.

Frankly, it's due to the AML rule (the anti-Money-Laundering rule) and you can most likely find more the terms and conditions. It's a business standard and we keep that in mind when we review casinos.

Read more on this subject here:

https://casino.guru/forum/general-gambling-discussion/how-can-you-tell-if-a-casino-is-lying#post-23264

How much did you deposit and what was the wagering requirement, please?

Nah not really because none of the regulators require this as part of their AML regulations.

And 4x. For AML it’s 2x. (Which is still NOT a valid excuse).

I did not mention the regulators, I mentioned that this is a business standard.

But as Daniel wrote, this practice does not make sense in some cases. Anyway, I'd say that a deposit without a bonus is not the case if the amount deposited is high enough.

4x Wager Requirements on a $10,000 deposit may make sense due to the yes AML regulations. 4x Wager Requirements on a $0.01 and above deposit is not fair on the casino’s behalf.

I can't imagine deposit value $0,01.

Anyway, I gree with the first part.

I literally just meant any deposit of any value. $0.01 is the lowest balance an account could hold.

There's really no reason to decrease ratings because of wagering requirements on deposits. It's a standard procedure that you can't just deposit and withdraw money straight away from the casino. Such a behaviour would be suspicious for any decent casino.

I'd say 1-2x wagering requirement is alright. Anything above is a bit too much, but it depends on the situation. For example if you deposit 20 bucks with the wagering requirement 4x, you bet 1 dollar and win 20 000 on your second spin, then I understand you want to withdraw it immediately without wagering your initial 20 bucks 4x. It wouldn't make any sense.

UKGC sets the industry standard as 1x wager req. either change the rating or I’ll report this site for misinformation within the jurisdiction of your web servers.

Well, I truly can't understand what you hope to achieve. I can't imagine that we would change the casino's rating because you forcing us to do so.

I also find this part and I believe that you should consider that the casino is licensed under the GCB:

"I have had mixed results with management also and they require a 4x wagering on ALL deposits which is an unfair term as per UKGC and GIGC regulations.

It's actually a breach - but I'm unsure if their company has a UK or GI licence. No idea about CU licence regulations in detail."

feel free to check it out:

https://casino.guru/jet-casino-review

I

Does anyone here know how long the payout takes? So until the money is in the account? I applied for a payout this morning and it would be nice if it were there tomorrow.

Anyone have experience with the duration?

We've thoroughly reviewed Jet Casino and gave it a perfect reputation rating, which is the best rating any casino can get from us. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, See more information

Hello there,

I'd say that the main question is whether your account has been fully verified.

Secondly, in what status is your withdrawal now, please?

Well, I noticed your review, so it seems that you already received the winnings, am I correct, please? 🙂

On December 7, 2022, I deposited 50 euros via rapidtransfer. the money was deducted from me but nothing has arrived on my player account to this day. I have contacted the live chat several times and they said that we have to wait for an answer from the payment system. 21 days have passed and nothing is happening. every time i have to report and always the same answer we are waiting for the payment system. When I asked how long I should wait, they didn't give me any information because it wasn't regulated. so it can take years. I ask for help. the online casino is jet.casino

kind regards kevin kostic

Hi, when money was deducted from your account, then there must be some transaction ID. I would contact your bank first and ask them what could happen with your money and if is possible to track the money. Just try to find out where the error arises. Since it's been more then two weeks what you are struggling, and if you can't help yourself , then you can submit a complaint here on our website. But first I'd try to call the bank, If I were you.

I have already received all the details from the bank and the 50 euros have been deducted from jet.casino, as is always the case. only this time the money didn't end up on my jet.casino account. After every letter, the colleagues at jet.casino told me that it was not their fault, but their payment system as a third-party provider, and that they had to discuss this with the payment system. But now I've been waiting 22 days?

Sadly, the casino relies on the 3rd party payment provider services, and they can't come up with any result or progress unless this provider gets in touch with the casino. Basically, you are in the same position as the casino now 🙁.

My money was credited to the player account after 29 days without any explanation or apology. Fide that not customer friendly among other things I wrote to the live chat and asked for a compensation a reparation gift at least an apology. The answer it was not our fault the payment system was to blame.

Do you find this customer friendly?

That is quite harsh!

Of course, I don't. But I have not seen the original casino reply, on the other hand.

Even such a statement can be written with care, but it seems that this is not the case 🙁