Jet Casino - general discussion (page 7)

Hello,

I can see that your message seems to be composed by AI as a sort of demand. Unfortunately, here on the forum, we can’t respond to requests like this. For example, if you want "clear confirmation that Jet Casino is in breach of regulatory obligations," you should probably turn to the regulator directly.

I have no insight into why the casino is unwilling to provide the information you seek, and frankly, we’re not in a position to make such a demand on your behalf. Could you please clarify why you need the complete transaction history? Perhaps there’s a way we can help with the initial issue.

Let me know, please.

Well, it's quite simple. The casino is legally obligated to give me this information! Now it's even worse: after I asked for my transaction data, they blocked my account. I think this is clearly a scam. Since the casino is registered in Curacao, there's also less player protection. My blocked account contains €4,500, which I no longer have access to.

I see, your account has been blocked and the balance voided. That's something we can work with. Did the casino explain why that happened to your account?

Please understand that we are not in a position to represent your legal claims. but I understand that it feels important to you. From our perspective, if you clearly submit your complaint against the casino, we may help. However, since this all feels more like legal stuff at this moment, which is not our cup of tea, it would be best to switch perspective and focus on the events rather than claims.

If you want to describe more, I'll be here.

I had similar problems with another casino I wasn't even allowed to play at that casino because it was a sister company of theirs they knew very well but not me until I discovered it after a while I lost a lot when I confronted them they closed my account and put the lid on it if I had gone legal I would have won a hundred percent yes but I can't afford lawyers and where they are unfortunately in your case the amount and legal that it's over for you unfortunately I think so

What can I do now, or how can I proceed? Is it possible for me to at least get the remaining money I had in my account credited to my account?

One why did they close your account did you get an answer from it it could have been a scam casino did you win this money or your own have you written to them chat or something if you are entitled to everything and no mistake was made why did they close the amount do you think what casino was that name

Hello, I'm afraid I do not have those answers. As I explained, our approach differs from legal claims and operates independently of them. Hence, I have no idea. You may, if you like, try the free complaint we offer to players concerned about unfair practices. My advice was, "It would be best to switch perspectives and focus on the events rather than the claims."

The complaint can be lodged here: https://de.casino.guru/beschwerden/einreichen

Don't worry, it is free so if it won't work well, there will be no consequences. Describe the events as best you can and avoid legal claims, please. Please concentrate on explaining why you felt the casino was unfair to you. This, in my opinion could help.

I apologize; once again, I find it difficult to understand your thoughts clearly. I'm not sure if this helps, but we approach player/casino relationships in accordance with our Fair Gambling Codex, which sometimes differs from how players or casinos perceive the situation. On the other hand, this codex helps us maintain a neutral stance and a consistent approach. Therefore, if you need help and have something concrete my colleagues can look into, submit another complaint, please. Each case is handled separately and with those values in mind

Speaking of which, what happened to you at Jet Casino, please?

People, they blocked my account just because I asked if I could get my transaction details... I've never experienced anything like that before. I got a message from them saying my account was being blocked because management had decided so. This came immediately after I simply asked for my transaction details, such as how much I had already deposited and withdrawn. Yes, the remaining €4,500 is my money that is in the casino, but now it seems to be gone because they deleted my account. My concern now: I want to at least get my own money back! I will never play at this illegal scam casino based in Curazaq again!

I am not sure if you saw my previous response, but if there is some money left in the blocked account, I think you should complain officially. There could be a way to help you; we just need to go through that and see what we can find.