Jackpot Frenzy Casino - general discussion

If you want to discuss anything related to Jackpot Frenzy Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I made a withdrawal request on the jekpotfrenzy site and they still haven't given me the deposit money. Is there any hope of receiving money? Is it a scam site and have I been scammed?

Hello, you made a deposit to the casino and it didn't go to your gaming account, did it ? Have you tried contacting the payment provider to see if they have any problems and if the money left your account without any trouble ? In such cases it may not be the casino's fault and they often have their hands tied, so I would recommend asking there first. 

Feel free to let them know what they told you. 

No I made a win and they haven't paid me for a week since last Friday jekpotfrenzy I made a withdrawal request on the 26th today and a week.

They answer me first in two maximum 3 days now it's been 3 to 5 days I've made various deposits and I've always lost now that I've won they won't give them to me how does it work I've almost lost patience I'll sue them it's not possible at all 'this year all my data my bank account I have to consider it just a scam

Ok, thanks for the explanation.

I think its best to mention that you are welcome to submit a complaint against this casino quite easily through Casino Guru Resolution Center, but be aware that our dedicated Complait Team will provide casino 14 full days to pay out your winnings. If the casino won't manage that, the Team will step in.

Not sure about the counting, so allow me to ask you - would you prefer submitting the compliant now?

If so, please proceed by using this link 👈

What do you think, are you up to it? Don't worry, it's completely free of charge.

I contact them every 5 minutes. I also entered a live game and chatted with the assistant about how it is possible to enter a jekpotfrenzy site that does not pay the players. They replied that the site is in order, my point of view and that They haven't paid me since April 26th when I applied, I'll send you the screenshot

Yes I talk to them they always tell me the same thing to wait and I also received an email saying that they had requested the financial advisor to make the withdrawal in my favor by typing it in by hand

Yes and my first withdrawal since I started playing on this site other sites I have played I have never had any problems I always get paid maximum the next day

This is the site I requested a withdrawal from

Were you able to get in touch with the support of the casino regarding your withdrawal to get some explanation, perhaps? Is your account verified there, or is this your first withdrawal?

Hello,

and thanks for keeping the conversation in the proper place, so we can all follow the communication without misunderstandings.

So it seems the casino is having quite a delay with your withdrawal, and has decided to cover the process manually. I think it's good you keep the communication channel open, but it is not necessary to remid them every five minutes like you mentioned somewhere. Such frequency may lead you to quite the opossite approach, if you catch my meaning.

Anyway, based on the other information saying all previous withdrawals were processed without any complications, I tend to believe this might be just a temporary problem. Though I understand, its quite persistent.

How about giving them the full 14 days? If nothing happens in that time frame, submitting a free-of-charge complaint will be another step.

Further details concerning the deadline I mentioned, as well as a process explanation, are summarized in this article 👈 which I recommend you to read. Just in case.

Of course, I hope no complaint will be necessary!

They blocked 200 euros of my transaction in progress saying it was a system error and that I gambled it away!! Never again!!

Attached is the blocked withdrawal!!

I'm sorry, but I don't actually understand the issue. Could you please describe it better?

Did your balance somehow disappear from your casino account, perhaps?

Please provide more details, so we can be able to help you out with this situation.

I have requested 3 withdrawals since last Thursday and still nothing, no one answers, much less the online chat

Hi, right off the bat I would like to say that we give casinos a full 14 days to pay out a player. Was it not necessary for you to verify with the casino? Did you play with the bonus or not? 

Either way, I would still be patient and not worry about although it is a week, but I would definitely be a little nervous. If the casino didn't send anything and didn't reply and ignored you, then we'll try to help you. 

So do you think you can hold out?

They didn't pay me 200 euros blocked. They told me I played them....they're still there. They lost a customer for 200 euros....what thieves. Never again with them!

I attach payment pending as of today!!

Hello.

I was trying to understand the matter, but honestly, it did not go well. Would you mind considering our previous message, regarding the mutual understanding, please?

Did your balance somehow disappear from your casino account, perhaps?

Please provide more details, so we can be able to help you out with this situation.

Just guessing now though:

the casino says - the money exists no more, you've played that out

You say - the money is reserved for an incomplete withdrawal attempt.

Is that close, please?

Good morning, I have made withdrawals from jakpot frenzy every day starting from 10/29/2024, and the one dated 10/29/2024 has not even been verified by the bookmaker yet, reading all these situations, can you advise me what actions to start taking?

ps. Even though in the identity verification section it said that my account was verified, I sent both the identity card and the bank statement to the support email for further verification