Immerion Casino - general discussion (page 9)

I agree that such an investigation should not be used as an ultimate delay. That's the point.

We really need players to submit complaints about these situations so we can confront both casinos, Ybets/Immerion with as many situations as possible. For the Safety Index to be correct, this is a crucial part, and we can't do that without players. Of course I perfectly understand many people are mad about it; I would be mad too. The question of how long such investigations should take and whether they were even necessary is just a bit of a gray area. Thus, each situation needs to be handled separately at first. Though the amount of investigated players is just weird, and I mentioned that to my colleagues from the Complaint Team on our regular Wednesday call.

Can confirm that for you.

I recived thi e-mail yesterday,i guess they randomly send to several users. I will answer them,and let them now about this isues,and wait to see what will be next

Well, I have no idea where this comes from, but I can confirm these two sites are related.

U are perfectly right. And i understand the casinos aswell, because every casino has thousen of players and its not a easy job attending everyone~s needs. My latest e-mail from them its asking me about gaming experience,etc...I will answer in maniered way to all of that and wait to theyr response,and keep this posted

Well, I know you're going to hate this, but it is quite related to buying your "honest" voice. So much for fair play, I guess. Therefore, do not expect such behavior to be entirely transparent. If you catch my drift...

On the other hand, I'd say that too often these supper offers are extremely annoying and quite aggressive.

Wagering withdrawal for deposit is also pretty normal, though I would not expect 10x. 3x is sufficient for such a low deposit.

Have you perhaps ever heard about Ybets Casino? Might be the cause.

like i said, you are trying to defend them but its me who is struggling since september 6. 2024 and in all this months i saw things with my own eyes. I have to brag, that since then i haven't played at all, nowhere🥳 i knew before, but now i know 100% that i don't need to "borrow " casinos money, i go to work for money.

in my case, again, three months verifying acc..disgusting.. and i want those 6.777$ im left with..even if i have to wait till next year!

On screenshots you can see how fair they are. Balance from last withdrawal on november 4. was 6,777$. Funds kept missing since then..now im on 6,524$..fair..without any explanation after i asked where the funds are.

i understand that you are trying to solve this in the way you are supposed to, but its definitely too much what they are doing and getting away with doing it.

wish you a beautiful day

That is outrage 😲 Months waiting for nothing,and after that, your balance droping without using it? Then i guess in few months your balance will drop to 0 , its like when u hold a bank account ,and they have mothly fees 🙂) I already take away my thoughts from my 3.5k winnings, i will play them all ,like a free money play,now i definitly now they will do the same to me ,like all others.

Don't give up!

What should I do, you're not getting anywhere?

File a complaint if you haven't already. Im in a process right now and i still hope for the best. I mean, they don't have anything against me. I have no duplicates, i have not violated any rules, im just a regular person.

but we all agree, that this is taking too long.

Your impartiality and effort to bring up other people's concerns with the casino UX specialist are greatly appreciated. Any update or insight is, of course, much appreciated too!

I have no intention to defend this practice, and I understand you feel like you do. So, can I kindly remind you not to stop responding to complaint, please? It is hard to help without players cooperation; that's all. I'll say that again:

Please enter your closed complaint and use the option to reopen it. The link is right here 👈

Let our team know what has been happening ever since. Do not take this personally, but the forum is still full of people who tell us what we do wrongly but never help us change that. It is true the complaints are primarily to resolve cases with a concrete disputed amount and the line between what we can include in the Safety Index and an overall bad experience is not that obvious. Still, we are always here to listen, even if the situation is not to be resolved through the complaint.

I'll keep my eye on these two sites and associated complaints.

I can say that i learn from the past,how to deal with patience. Thx also to the Guru Team for helping me in the past,with my isue.il keep the post on going with latest updates. what i can confirm is that my account is stil underˇˇ provider investigationˇˇ

i will wait till tomorrow, becouse they have few hours left to respond. If i don't get the positive response, then im filing a complaint on Casino guru again.

That's admirable. I have to honestly admit, I sould work on my level of patince... 😀

In any case, I'll send note to my colleagues from the Resolution Centre - thank you very much for your support.

I wish I had have something smart regarding the surrent game provider investigation, yet I would more or less repeat myself.

Well, I'll do my best to stay in touch.

Sounds good. I'd say you have been waiting far too long to let it be now.

However, if it is the same issue as described in the previously closed complaint, instead of submitting a new one, access the original complaint 👈 and use the feature "reopen the complaint," please.

That should help my colleagues a bit. Thank you.

It is the same issue, but since then we had some progress, while i was able to get cca13000$. Now im in verification process which is, as you can see, a nightmare🫣 and im unable to withdraw since 4.11.2024.

Great news!

i just received mail that my acc is finally verified. I will keep in touch to let you know about withdrawal.

I have received first withdrawal today. Let's see how it goes, weekly limit limit is 2000$, so hopefully it goes well.