Immerion Casino - general discussion (page 24)

Great site!

What is so great about this casino? 😀

Can you tell me more what you like, appreciate?

Hey can your team REOPEN my complain? I realize they scam me twice, and i wait for Reopening 3 weeks??!

https://casino.guru/complaints/immerion-casino-player-s-withdrawal-has-been-confiscated

Hello, I sent you the instructions yesterday in the other thread. Where you asked the same question. The step is always the same—use the proper button located in your complaint; if you can't find it, the best option is to lodge a new complaint and then explain the event in the description.

Hello. I requested the reopening and closure of a pending complaint with this casino 5 days ago, but I have not received a response.

We have reached an agreement, so the complaint is resolved.

Hey, I spoke with our team, so we received the email and the case will be reopened, but I assume it will be closed as "resolved" right away, since you mentioned that you've reached an agreement with the casino.

If I may ask, could you tell me exactly what you agreed on? 

Hello,

I would like to ask for opinions regarding a situation I recently experienced.

I received a KYC email from Immerion Casink stating that my withdrawal request had been paused pending verification.

However:

I had not played for approximately 2–3 months;

I had not submitted any withdrawal request.

Immerion later confirmed there were no withdrawal requests on my account and that the withdrawal-related information in the email was inaccurate.

Within minutes, I also received an almost identical KYC email from Ybets.

The issue is that I have never had an account with Ybets.

Ybets later confirmed in writing that:

no account exists under my email address;

the email was sent in error.

This raises obvious concerns for me:

Why was I sent a false KYC/withdrawal email?

Why did another casino where I have no account also send me nearly identical communication?

How was my email processed in relation to another operator?

After I raised these concerns and requested a refund, my account was later closed.

My complaint request for refund was declined because this is considered a privacy-related issue rather than a gambling-loss issue.

My question is:

In situations involving false KYC communication, apparent mishandling of personal data, and account closure after complaint, what remedies are normally available to players?

Is this considered normal operator conduct?

Thank you.

I am bringing this case to the forum to highlight a disturbing series of events involving Immerion and Ybets. This isn't just a "technical glitch"; it is a massive red flag regarding player data privacy and operator integrity.

The Timeline of "Errors"

1. The Ghost Withdrawal: I received a KYC demand from Immerion casino claiming my "withdrawal request" was paused. I haven't played there in 3 months and never requested a withdrawal.

2. The Twin Email: Minutes later, I received an identical KYC email from Ybets—a casino where I have never held an account.

3. The Admission: ybets confirm me in writing that the emails were "sent in error" and that no such withdrawaw or Ybets account exists.

My Concerns

How can two separate brands share my specific account status and email data so seamlessly that they trigger simultaneous, identical, and false KYC procedures?

• GDPR/Data Privacy Breach: My data has clearly been leaked or shared between these operators without my consent. If I don't have an account at Ybets, they should not have my email address in a database capable of triggering KYC alerts.

• Retaliatory Closure: As soon as I pressed for an explanation regarding this data mishandling and requested a refund based on the breach of terms, Immerion chose to close my account rather than provide transparency.

To the Casino Guru Opetator

I make complaint and asked for refund and Casino guru Denied it and The operator’s defense that this is "only a privacy issue" and not a "gambling-loss issue" is a convenient way to dodge accountability. When an operator demonstrates they cannot manage data securely, it calls into question the fairness of their entire software stack.

My Questions for the Community and Moderators:

1. Is this "Normal"?: Since when is it acceptable to spam KYC triggers to non-existent accounts?

2. Remedies: Beyond a standard complaint, what are the avenues for holding Curacao-licensed (or similar) entities accountable for blatant data-sharing violations?

3. Account Closure: Does the forum consider it "Good Practice" for a casino to silence a player by closing their account the moment a legitimate privacy concern is raised?

I am seeking a full investigation into how Ybets obtained my data and a reconsideration of my refund request, as the contract between player and operator was breached the moment my data was mishandled.

My question here is, why have you asked for a refund? What kind of refund, please?

It may actually happen that the email is sent by mistake, isn't it?

Not only from online casinos, but even from some institutions, actually.

So, please tell us what the issue is that you wanted a refund from the casino.