Immerion Casino - general discussion (page 23)

So your bank account has been hacked, or someone stole your information or used your card?

That is what you say?

I believe that your bank should help in such cases because the casino doesn't have a chance to know what information was used to deposit if the verification is done only when withdrawals are requested, which is a standard in most online casinos.

What is the bank doing with it, if I may ask?

Someone hacked into my account and made those transfers; the bank is tracing all the transfers and they're at the police station.

What I want to highlight is the casino's inactivity; they haven't responded to a single email and they're not saying anything, they're just blocking the chat in the face of such a serious matter.

And forgive me for correcting you, but this casino doesn't require any kind of verification, deposits, or withdrawals; it's completely fraudulent.

Then I hope they will find out what happened, really.

I believe that they require verification when withdrawing, but did you withdraw without passing it, actually? 🤔

It doesn't require any verification. I've played there for months and they've never asked me for a single document, nor to confirm my email or anything. They don't care if they steal from people, they don't care who deposits money, they don't care where the money comes from. I've been waiting 10 days for them to reply to my emails and it's only possible to talk to them with a VPN. When you identify yourself they say they accept the complaint and close the chat so you can't write again, and they still don't answer emails.

Don't play there

I'm sorry for your experience, for sure, but have you ever requested a withdrawal and they didn't ask you to verify your account?

That sounds odd, really. We have many players here from this casino that went through the verification and also some additional verification, so it is really hard for me to believe that, you know. 🤷‍♀️

But anyway, I hope you will be able to solve your issue.

Never!!!

Not a single verification and immediate withdrawals, although when the amount is high they delay you for a maximum of 3 days to see if you cancel them, it is their usual practice as well as admitting all kinds of people and self-excluded people, they don't care.

Hello. I have an unresolved complaint with Immerion casino. The person handling the complaint at Casino Guru told me that the casino would be penalized for not resolving the complaint (it currently has a rating of 7.4).

I would like to know when the score will be updated and what the exact score will be (4683 black points).

As always, thank you so much for the work you do. Hugs

Hey, I see updated safety index.

It is 5,8. Do you see it like that too? 🙂

We update safety index once in a week and it's on Wednesday.

It's a disgrace, they still haven't answered me and they just want to steal from me. They've left me penniless and won't refund the fraudulent transfers. I've been without money for the whole month and I don't know what to do. They just don't care.

We can probably draw a certain conclusion about this casino. It belongs to the group of casinos with a bad reputation and is vague. Maybe the casino is going bankrupt, or it is just trying to keep the money for itself.

The temptation is probably great when there is a lot of players' money in the account. Has anyone really thought about trusting unknown people who own a casino?

Probably Mr Green or wildz and maybe Rizk - reputation matters for casinos, but I wouldn't trust a casino that's a little less known. Well, they should know that soon no one will play at their casino anymore. This is their choice.

That's right. Everything's fine, thank you.

Would be happier if your case could be resolved. 😕

I'm sorry it turned out that way.

It's impossible to go 15 days without a response and I'm broke, they stole everything from me, there are several complaints against them and they don't care.

Just make sure, please, that you don't confuse the money from the casino games with income money. It is very dangerous if you start thinking about it like this.

Is it some new case of yours, or do you refer to the one within your last complaint, please?

If you need seek for help, please. Don't go through this alone.

I'm not mistaken, the transfers are to IMMERION casino and they still haven't responded or refunded my money. They couldn't care less. They block the chat, they don't answer any emails. It's a disgrace how they leave people like this.

If I ask for help because they've taken €1500 from me and nobody tells me anything, it's unbelievable that this casino doesn't even reply to an email; their customer service is unbelievable.

As I see, you don't have any pending complaints here now, so I am not sure about the situation if it is new, you know.

They refused to publish my complaint because they say it's a banking and police matter. I just want people to see how they operate, to never play games with them again, to know that they don't care about leaving people destitute and without money, and that they don't care about receiving fraudulent transfers in other names. As long as they get money, they don't care about anything else. I've sent 35 emails in 3 weeks and they haven't responded to a SINGLE ONE.

I understand. Thank you for the explanation, and I hope that you will find the resolution soon.