Immerion Casino - general discussion (page 22)

You need to go to your account and reply to the associated complaint there.

Please do so before the timer expires. Even if you just write there that you sent everything to Kristina.

That no one plays here, they don't verify your account and they keep your money is my sad experience.

We have resolved many complaints with this casino, so if you'd like our complaint team to have a look at your case, please let us know.

Of course Romi, I'll let you know. I want to wait a little longer to prove that they don't verify the accounts. They don't even answer my emails and they've blocked my chat. By the way, it's the worst chat I've ever seen in a casino. They don't behave well with their players.

I can see that your overall experience is not very positive, so hopefully soon it will all be over.

We'll wait for more information from you.

Confirmed it is a casino scam, please do not enter anyone, enter 300 euros, win 500, they have not let me withdraw them and the verification that never arrives until you spend that money, what is it that they are after, I request the closure of the account due to gambling addiction by email and they do not even answer, forget about depositing money here and play responsibly 0 is the worst casino in every way, in all, including the chat, which they do not even answer, it is the biggest casino scam I have ever been through.

Ask me for all the proof you want, I have all you want.

Well, unfortunately, we won't be able to do anything if you don't submit your complaint, actually, so it is not necessary for you to send any proof to us here on the forum, actually. 🤷‍♀️

Please think about it again and our complaint team will be ready to step in.

try withdrawing in 2 or 3 separate amounts. I had the same isue, then my first was aproved, the second was rejected,all over again 🙂)

Hello, after reading the comments here, I realized that I am not a very aware online casino customer.

Quick question: I signed up through Casino Guru, and after my withdrawal request was cancelled, I uploaded the documents they requested for KYC. However, it has been 5–6 days and I still haven’t received any response (positive or negative).

Do I need to make a withdrawal request first in order to create a complaint here, or should I also create a complaint for the long delay in the KYC verification? Thank you.

They won't even verify it until you've spent it all; it's a total casino scam. I can't understand how we keep falling for these kinds of casinos after the experiences of other players who've been scammed.

Hello,

If I may, I would not say you are missing something here. Based on previous experiences, this casino, as well as others under the same umbrella management, in my opinion, intentionally delayed payments, like on a big scale.

Hence, I believe there is no need to assume there is something missing on your end. Quite the opposite, I'd like to ask you to submit the complaint and keep it updated. My colleagues are trying to confront those casinos using direct player experiences, and every complaint is valuable.

Hello, since it seems many others may be in the very same situation, I just want to recap one thing here. Can you remind me how long in total you waited for the account to be verified, please? I can't remember whether your account was verified after all, and I truly hate to guess under such serious circumstances.

Hello, I have received fraudulent transfers and my account, as they say, was closed, yet they transferred almost €2000 to this casino and no one is responding to me.

I have sent all the transfer receipts and they are in my name, but I don't have an account with them and they refuse to cooperate or respond.

I want to make it public.

Could you please explain the situation better? I actually don't understand what exactly happened there, unfortunately.

Hi Romi,

Nice to hear from you. It turns out that transfers have been made to this casino from my account, and I haven't had access to it for months. My bank account was hacked, and deposits have been made there under another name. This casino has allowed all the transfers, even though they were made in my name and I was banned from using them. Why are they accepting transfers in my name if I don't have an account? My name and surname appear on the transfers, but the account where the deposits were made is not in my name.

This sounds really serious, actually.

May I ask how those deposits could be made from your bank account without your permission, though?

I believe that you should check that with your bank first, and if your account has been hacked as you say, you should get a refund from your bank.

Also, is the name of the casino shown on your bank statement? That is how you know for sure that the deposits were made to this casino?

This looks like a really messed up situation, for sure.

My bank has investigated and given me a report of all the transfers made to this casino, including who they were made to. I've contacted them, but they haven't responded and have suspended my chat access.

They just say they accept the case and disconnect.

It's in the hands of the police as well.

And were these deposits made before they closed your account there or after, actually?

I hope that you will be able to find the resolution you seek, for it's just that it really is an interesting situation. Interesting meaning weird or confusing, you know.

These deposits were made last week, and my account has been closed for months; they've accepted someone else with my information.