Unfortunately, I gambled away the money. I couldn't fight any longer because of it. However, I will say that the withdrawal process should be clear and simple. Casinos usually ask for documents, but they usually come at a later stage.
I don't think there was any particular reason for that.
The casino support didn't interfere with the withdrawal process per se. I just remember that by clicking on certain correct points, the withdrawal didn't succeed. Hopefully it will succeed next time if I still play or win there.
Well, it is really unfortunate that you couldn't hold to the money indeed. I also hope next time it will go better.
But, may I ask, what exactly the reason is you are unhappy with this casino?
I kind of couldn't get it, actually. You just said before that there is some maximum for the withdrawal from free spins, which is nothing unusual.
So, was there any other issue you experienced?
Immerion Casino did it again. After weeks of trying to win something on Immerion casino,to see if they let me withdraw this time, i won about 500euro. I withdraw 250 euro first to see what happens, and after 10 minutes i recived the amount via Revolut. I sayd,thats cool,so i withdraw another 200euro, but it was in pending mode,about 3 days. Today i login into my player account to see that the money i withdraw (200euro) were back into my balance. And when i tryed to withdraw again,that area is closed "durring investigation of game provider" same old story. We are talking about 200 euro, not 10.000 euro or more L.O.L. So i conteacted the support chat,who is giving the same old story. The fact is that they dont like you to cashout,no matter the amount. Immerion Casino, Snatch Casino and Ybets Casino are brothers,same look alike website etc. They can do this always and the have no problems dooing that. Attached photos 🙂
So, you were able to withdraw some money from the same amount you have won, but when you wanted to withdraw more, they said they needed to investigate the gameplay. Right?
It is really strange to do it this way and not when you requested the first withdrawal.
When exactly did you request the second withdrawal, please?
Correct,thats what i have done. just to test if works...Seems like didnt work entirely, only half. The second withdraw was like 15 minutes after the first one,same day
It is a weird behavior indeed in this case.
Let's try to wait a bit to see how it will all go, and then if you see that it is not moving, you should file a complaint, and our team will intervene.
What do you say?
Im okay with that,it's 5 days after already, and the situation is not changed.The withdraw is imposible . I will keep posting changes
I really hope that they will proceed the payment soon and also explain the delay. 🤞
We're here if you need us.
These 3 are all connected 😀it's a fact!
Casino immerion is sending out misleading bonus emails. Be careful. 
I understand that this bonus is totally free of requirements but when I confronted the chat. They informed that the bonus had 10x winnings limit and the requirements were 60x.
Casino SCAM.
This has been going on for a month, and I am not allowed to withdraw money at all. It is a scam platform.
Same answer every time
At the moment, your game session is being checked by the provider. This is a standard procedure, which is necessary to ensure the validity of the game and to protect the interests of all participants.
Unfortunately, at this stage we cannot provide you with an exact time when the verification will be completed, as the provider fully regulates the process. We are monitoring the progress of the verification and will notify you as soon as it is completed, or additional data becomes available.
I deposited money on March 13, applied for withdrawal on March 14, and they are still saying that the game is under review. I also make games, and I would have finished looking at the game records one by one, even if I looked at the results one by one, in a month. What a joke, I just don't want to pay.
Casino immerion is sending out misleading bonus emails. Be careful. I understand that this bonus is totally free of requirements but when I confronted the chat. They informed that the bonus had 10x winnings limit and the requirements were 60x.
Casino SCAM.
Thank you for the information.
It is really wise to contact the support about it.
Do you play at this casino often?
I deposited money on March 13, applied for withdrawal on March 14, and they are still saying that the game is under review. I also make games, and I would have finished looking at the game records one by one, even if I looked at the results one by one, in a month. What a joke, I just don't want to pay.
So, as can be seen on the screenshots, the game provider is checking your gameplay. Right?
Unfortunately, sometimes it really can take this long until the decision is made.
I would suggest you file a complaint here with our team so they can check out the situation with the casino, though.
Just follow this link to do so, please.
If there are any updates, let us know for sure.
Good morning.
No. I don't play there. I just created the account. I'm sorry that inexperienced players fall for this kind of scam, so I decided to share it with you. I feel you do your job well.
If Immerion Casino, Snatch Casino, and Ybets Casino do not respond to withdrawal requests due to similar reasons, I think it will damage the reputation of casino.guru, which has a high reputation for these casinos, so I recommend that you correct your reputation as soon as possible. I hope that my withdrawal request will be resolved soon.
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