Immerion Casino - general discussion (page 11)

Unfortunately, we were not able to find out in your case how the casino would solve it at the end. 🤷‍♀️

I believe that it doesn't necessarily have to be scam to tell you the truth. Many times the game provider needs to be contacted regarding the game play, so let's not make any conclusions yet.🙏

Great. Could you inform us whenever you have the whole amount, please?

I will inform our complaint team so they can change the status of your complaint then.

the only one of a kind casino who is dooing this. isnt that akward? I mean i play on several casino,and never encounter this situation. But the Immerion casino is dooing this to all players, how is that providers fault then? No need to be a scam casino,i have tranfered crypto from Immerion casino into my Binance account,but its about all the rest

Hi Randya,

Unfortunately Ybets, which is an undisclosed sister casino, is doing the same thing to its customers. Many players/winners being told their gaming sessions need to be verified and give a 14 day window. Then they ask for verification to delay further.

Casino Guru is/should be aware these are fictitious checks with game provider and should ask for proof of correspondence with gaming provider to hold Immerion/YBets accountable.

i can confirm that Ybets And Immerion casino are twins bros🙂)) So whatch out,in the end they can acuse u of multiple accounts,if u are on both theyr casinos 🙂 i have backroung into isue like this unfortunatly...

Actually, no one says that it is providers fault whenever the gameplay of players needs to be checked, you know. It just may be something not clear in the way the player played the game, or there can be something that needs their attention.

If the casino has to contact the game provider and the provider checks all the requested game logs and comes back with the okay message, the player can then be paid. It is nothing unusual, I would say, and we encounter this many times, actually.

Be sure that our complaint specialists check the game logs every time there is something suspicious, and only after they can make a decision regarding the particular case.

Whenever it is on the game providers site, we are not able to do much, though; just wait.

Support chat 30 minute wait

Can you trust Casino Guru's reviews?

Maybe it would be better to describe it a bit more. If you are deciding whether to play at this casino, I recommend to check what players have written here, user reviews or complaints. This will probably give you one of the best pictures.

If you have something else in mind, feel free to let me know. We try to cover as much as we can in our reviews, but be aware that we can't cover everything.

Regarding the support, what did you try to solve with them?

Why not?

Saho

The support chat is almost never connected. Someone

I'd like to know where they got the information from to send me the DM. I couldn't get any confirmation on the virtual currency deposit, so I put a screenshot in the chat, but still no reply. There are a lot of bad casinos these days. Japanese people should avoid them.

I'd like to ask a question, but is there anyone here who is related to this?

Are you a related party?

No, we are not a related party, I guess. If you check "about us" or just the medallion info, you will find out we are Casino Guru forum administrators.

Well, I do not recall casino representative accounts being active in this thread. Do you think your crypto deposit has been lost?

I wanted to join the discussion about Immerion casino. The casino seems good at first. It gives out a lot of free spins etc. However, there is something strange about this casino. The withdrawal process is strangely difficult. The balance may become smaller. I also contacted the casino support because while playing with bonus money, I won 8.60 with a 10 cent bet on Big bass bonanza. The winnings suddenly disappeared.

The casino promised to look into the matter, but it was never resolved.

Personally, I don't like casinos where you have to juggle between euros, dollars, and cryptocurrency.

What did they say to you about it even though it wasn't resolved? Did they at least address it and give you a statement as to why it happened? I would have expected at least that. 

As for the withdrawals, what's so hard about them? Do you wait a long time or is it something else that the casino tells you all the time? 🤔

Apparently the casino has a withdrawal limit for free spins bonuses of 25 euros. I tried to withdraw it, but it didn't work.

And was there a reason from the casino why they didn't pay you the money if you fulfilled the bonus and everything was fine on your side?