Immerion Casino - Player’s withdrawal is delayed and has not been processed.

Hi, i made complaints and reviews on other sites already and i think i shoud do the same here.

on 6th september i won 22500$ on fire in the hole2. I made withdrawal same day on same card i made deposit with. After 10days they cancelled my withdrawal. They said that bank declined transaction and i have to use other card. So i did 10€ deposit with other card, made wager..everything like they said to me. I made 1000€ withdrawal again on 16th. Today is 27th, exactly 3weeks from my winnings and im still patiently waiting like they asked. I have to say, im loosing my patience. 20000€ waiting to be withdrawn and they didnt even processed one!

i have screenshots and emails if needed.

Hello AlenB,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Immerion Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal once you have requested it.

Looking forward to your answer.

Regards,

Nick

Dear AlenB,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.