Gransino Casino - general discussion (page 2)

I've been here for 15 days and the same thing is happening to me... How did you get them to admit you? I send messages and they always tell me the same thing... that they've escalated it and that it's a priority, but nothing... I feel helpless, I don't know what to do.

They are scoundrels, I recommend that you delete your account once you solve all this, I had € 1,420 pending for a month and they only deposited € 500, and I had € 920 more waiting and I went and gambled it all in one go because it was lost money, I spent every day telling them things, YOU HAVE TO BE EVERY DAY AT ALL HOURS TALKING BY CHAT AND GETTING MORE AND MORE UPSET BECAUSE THEY MAKE IT A BET TO AVOID PAYING, THIS CASINO SHOULD BE CLOSED, THEY ARE SONS OF B….., I wish you luck with your money, you're going to need it

Definitely don't play with money and try to wait for the team to help us. Another player described his experience to you and when a player loses money there is nothing to help. So don't make the same mistake.

What do you mean? I don't understand?

And you can't report these people?

I tried, but it's not possible because they're working without a license! This should really be prohibited.

I meant that the other player described his experience to you and that he eventually lost the money he had for taking the casino so long. 

so I wanted to warn you not to make the same mistake because if you had an open complaint with us and you lost the money, we would have nothing to help you.

Don't worry, I'll hold on until the end.

By AI do you mean

I've taken the time to carefully read all the player reviews here, as well as those regarding the casino. I'm facing a worrying situation myself: my account shows €70,000 in unpaid winnings. I trust Casino Guru to help me recover this amount.

I would like to remind all players and casinos that when we deposit money, it is immediately debited and credited to the casino's account. At no time does the casino contact us to report a deposit problem or a balance due. So why, when it comes to paying players, are the delays endless and the explanations unclear? This is unacceptable.

A good casino is recognized above all by its impeccable reputation. I was attracted to Gransino for their game catalog (Evolution Gaming, Pragmatic, etc.). I even received a phone call from them: I was told that some players had more than a million euros in their account, and that my €70,000 was "nothing" and would be settled. Nevertheless, I take all necessary precautions.

I can't say anything for sure until my winnings are actually paid out. I therefore advise all players to proceed with caution and have their case handled by a lawyer. In my case, my case is being followed legally and a trace is being kept on the networks for any future proceedings, as this casino is not licensed. I have also contacted the Ministry of Economy, Industry and Commerce (MEIC) of Costa Rica, which registers companies operating from that country, to leave an official record of my complaint. Even though Costa Rica does not have a specific online gambling regulatory authority like the Malta Gaming Authority, it is essential to notify the economic bodies that oversee companies.

These steps are essential: it is unacceptable to find ourselves in such a situation in 2025. We play with real money, and any serious casino must pay out without any problem and without excessive delay once verification has been carried out. We are human, we can get carried away by frustration

I sincerely hope that my situation will be resolved quickly. In the meantime, I fully understand the many negative messages from other players and share their frustration. Thank you to Casino Guru for their help.

With respect,

I hope that our complaint team will be able to get to the best resolution. As the casino has stated, your documents are received, and therefore hopefully all will go as it should.

Keep us informed here, please.

Hello Romi,

Thank you for your message. However, I must emphasize that this situation is affecting me psychologically. Waiting is already difficult for a player, but when such a large amount of €70,000 is being withheld without any clear resolution, it creates a very heavy and stressful situation.

I truly hope Casino Guru will take this matter with the seriousness it deserves, because for me this is not just about money — it is also about fairness, respect, and trust.

Kind regards,

Nacerodeltoro22

I do understand that it must be really frustrating to you, but unfortunately we are waiting for the casino to reply in your complaint thread so we can move forward.

Without their input, your complaint resolver is unable to do much, actually.

Please stay patient and try to keep your mind busy, maybe by doing some hobbies, for example, so you can feel better while waiting.

Hello Romi,

There are only a few hours left before the case against Gransino is closed.

They still do not seem to realize the seriousness of the situation.

I had hoped that Casino Guru would consider blacklisting this casino, as losing €70,000 in legitimate winnings is unacceptable.

This situation has deeply affected me psychologically, and legal action will follow after the case is closed.

Thank you for your understanding and continued support.

Best regards

I can see that the casino has replied to your complaint and is investigating the matter, so I hope we really will learn something more soon.

Also, we prefer to inform everyone about how each casino in our database works rather than blacklisting them, because then they will not be seen, you know.

Please hang in there and try to get distracted by doing what you like so you can feel better. I know that it is not easy, but you have to try at least.

Hello Romi,

Thank you so much for your response; it really touches me and brings me a lot of positivity. I will follow your advice: get back to exercising, do the activities I enjoy, and stay positive. I fully trust you and will remain patient while waiting for the outcome.

Thank you again for your support.

Best regards,

Nacero

I like to hear that.

Also, it is clearly visible that the casino cooperates and is working on your case, so hopefully we will really see some movement there soon.

We'll be here for any updates.

Hi all.

I've read other users' emails. Maybe someone can help me with my current situation. I've been pending two withdrawals on Gransino for a week now: €500 and €350. The status in my account hasn't changed. Every day, chat messages mention delays, that withdrawals are a priority, and that the funds will arrive soon. Emails aren't being responded to.

What to do? How to deal with them?

I really need this money.

Sincerely.

Hi, I would say that sometimes patience is the most important thing, even though I understand that waiting is not always pleasant. 

If the casino has a delay for some reason, you can't speed it up. 

I would add that we give casinos 14 days to pay out players, so I would try to hold out until then, and if they don't manage it, then you can file a complaint with us.

Do you think you can manage that? 

It's been 11 days already. I can wait 14 days. I hope you can help me.