Gransino Casino - general discussion (page 4)

I understand your frustration. I'd say this is not over yet.

Hello, I won €7,500 at Gransino. I am trying to withdraw €500 per day. I have withdrawals pending for 14 days. Do you think there is still a chance I will be able to withdraw them? 

Do you have any information from the casino about such a delay, though?

Is your account already verified there?

If you'd like some help from our complaint team, you should definitely file a complaint here so we can intervene in your case and try to find out what is going on and why it is taking this long.

What do you say?

Gransino simply takes too long to pay out, or it doesn't pay out at all, the site itself and the number of games are many. But depositing in seconds and then only being able to withdraw 500 euros is terrible. I've been withdrawing to skrill since April 20th, and today April 26th they still haven't paid.... They say they're sorting it out, but they're not. I'm frustrated with Gransino. If I can't withdraw 120 euros, imagine how much more I can withdraw.

Is your account already verified there, and have you ever withdrawn from this casino before, please?

Usually, if the verification is needed, it may take a little bit longer, you know.

They sorted it out today, but 7 to 8 days for skrill to pick it up is a long time to wait, when they say 3 to 4 days.

It surely is understandable that you feel this way.

I am glad, though, that you got paid.

If you'd like to write a review about this casino to inform others about your experience, you can do so here at any time.

My question now is if you will still play there after this wait? 🤔

I won a jackpot and had my winnings at 127k, life changing experience I will never forget the feeling. Until I tried to make a withdrawal, 3k per day withdrawals was my limit due to my "VIP status" up until this win. Gransino reduced it to an £800 withdrawal and blocked further withdrawals wanting verification, numerous withdrawals for the past 2 years were fine no verification was required, my VIP manager who is supposed to be 24/7 via email would not respond the live chat would not work. I wanted to speak to someone for help and discuss how fortunate I was but the treatment sheer disregard for my mental state is a disgrace. Someone with a bad gambling addiction like myself should not have been ignored knowing full well the it was probably gonna be lost, and yes within 48/72 hours I lost it all played it down while getting no help never mind a reply from my VIP manager or anyone an grancasino, it took 3 days to get the £800 withdrawal and half of it went back to you. Absolute disgrace what yous have done and I am making it my mission to publicise this and show the casino gambling world what yous really are!

Hi, based on what you’re describing, it sounds like a blessing in disguise. You say you won a large sum, so I’d say it’s normal for the casino to request verification even if you’ve never done it before. It’s quite common. 

What strikes me, though, is that you mention some kind of gambling addiction. So do you have any proof or evidence that the casino was already aware of this beforehand, or what specifically made you want to contact them? You know, if someone doesn’t respond within a day and you decide to just give up on the whole thing—unfortunately, even though I understand how hard that is—that’s not the casino’s fault.

Good morning,

Why isn't Gransino putting in the money?

Hey, have you tried asking the casino what's going on? How long have you been waiting? Did you have to verify your account?

Let me know, and we'll try to figure out what might be happening.

I have asked them plenty of times but as i can see from other comments , not paying the withdrawals is their strategy.

I have been waiting for 22 days now .

They say that bo KYC is needed .

Kindly let me know how can you help me out?

Well, submit a complaint here on this link.

Tell our team everything important and I believe we can somehow help you out.

22 days is much for you to be waiting.

Good luck.