Gransino Casino - general discussion

If you want to discuss anything related to Gransino Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

THE WORST CASINO ON THE PLANET!!! THEY NEVER ACTIVATE THE BONUSES THEY GIVE YOU WHILE YOU HAVE MADE THE REQUIRED DEPOSIT !!!!!!!! ILLEGAL, PLEASE BE CHECKED BY THE COMPETENT AUTHORITIES !!!!!!

Hello, probably not a good casino experience. As for the bonus, you deposited and you should have got one and it didn't happen? Or was it different? Could you describe it to me please? 

The best casino I have ever played at. In the last few days I have won twice. Once 1900 euros and the second time 2540. Within 24 hours of requesting a withdrawal, the money was in my bank account. Excellent service and very fast payout of winnings!

This is really nice to hear.

May I ask which payment method you used?

Here you can submit your user review and write about your experience if you wish, as well.

My experience with VIP Manager was excellent. But what I liked was that via Skrill within 24 hours, the money was in my account.

For me the best casino I've ever played at!

Great. Then I reckon you're going to stick around there.

Am I right?

Feel free to come and write about your other experiences, of course.

Requested to close my account for over 3 weeks now and its still being ignored. When you go to live chat they will just get rid of you. This site is a scam!

May I ask what reason you gave them for closing the account?

Ive seen alot of bad reviews hence requesting to close account.

Yeah, that is why they take their time to actually close your account, you know. It is only logical that they want to keep their players as long as possible.

If the reason was gambling problems, they should close it immediately, of course.

Gransino owes me €1,420 in withdrawals and keeps making excuses, saying it's in the final stages. They just blocked my live chat because they haven't paid me in over 23 days. This is a damn scam! CAN ANYONE HELP ME?

That has really been a long time waiting, and our complaint team has already started to work on your complaint, so I believe that you are in good hands.

Do you have any explanation from the casino why they delay this much, though? Or do they just say that everything will be fine?

They say not to worry that it is in the final stages, but they have been telling me that for 20 days now, but here nobody pays, and all the agents tell me the same thing that the department is working on it, but that is a lie, the case has been in maximum urgency for weeks, and if they are really working I should have had my money by now.

Do you mean agents at live chat, right?

To tell you the truth, usually they don't know much about withdrawals at live chat, and that is why they all say the same thing.

The best is to communicate with the support by email, actually.

By email, they tell me the same thing too.

Oh. That's a pity, really.

But I read the good news that you got one of the withdrawals, so hopefully it will continue this way and soon it will all be over. Right?

We'll wait for another update from you.

Yes, that's right, I demanded that they not give them more than that same afternoon, and after 20 minutes they made me one for €500, today I just asked them for the other one for €420 which is also 24 days late, let's see if they do it today and we leave the case closed.

Good afternoon,

I made three withdrawals a week ago, each €500, because depending on your level, it seems that this casino only allows you to withdraw €500, and a maximum of three. I've been sending messages to the chat every so often for a week to see how the process is going, and they always give me an excuse. I'd wait 1 to 3 days and nothing, then 5 days and nothing, that they have technical problems and a lot of work, but they haven't even approved my withdrawal. I'll take legal action if I can't withdraw the €7,000, which I'm aware of, since it's €500 at a time, it will take forever. Anyone who can help me and has had the same thing happen to them? Honestly, this has never happened to me before.

Hey, it's not nice if the casino keeps telling you something else why you don't have money yet and you've been waiting for over a week. 

I saw that you also have an open complaint with us so I would try to wait for the outcome of the complaint and then think about legal action, as it is usually even longer. 

Anyway, have you ever got money from the casino? I suppose you are verified or not?

I've looked into the complaints and players have dealt with similar problems as you. I saw one of them waited 22 days to complete, which I think is a long time. 

By all means, try to hang in there because if they have technical problems or if a lot of people don't have their phones working at the moment, there might be a delay. 

We give casinos 14 days to resolve this process and if it doesn't happen we will contact the casino. 

If anything changes let us know. 

I will keep my fingers crossed. 🤞