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Thanks for your response Jano, indeed the history of my connections (IP, device, playing time, etc...) has not been provided to me by Gamdom. This document, although not essential, would be good to report to the corresponding authorities. Let us remember that Gamdon was sanctioned by the DGOJ of Spain with 5 million euros.

I personally notified our dedicated Data Team to ensure this cDGOJ case won't go unnoticed. 🤔

The best you could have done for the moment, if you ask me. Yet, as Jaro mentioned, for now, the result remains to be seen, and I hope the resolution comes soon. 🙏

How unethical Gamdon, I am going to report to the corresponding authorities, they will not want to reach an agreement..

Hmm, I'm quite curious how it will go in this case. Could you let us know if you take this to an authority ? 

I have one more question, and that is, what did you not reach agreement on ? Sorry if I'm asking again, I just want to get a better idea of the situation. 

Hello Jaro,

Thanks for your answer.

Indeed I am going to take this case to the Spanish authorities DGOJ, French ANJ, and the Curaçao regulator Antillephone NV

What I am claiming are the deposits made, since I requested closure on numerous occasions due to serious problems with the game (as demonstrated in the screenshot of the email sent by Gamdon) in addition to the fact that they cannot offer services in these countries .

Thank you

Hello there.

I too have questions for you, if I may: Are we talking about technical issues with the games or, rather, situations when the outcome was not correct?

Because the first variant does not sound like a reason for a refund to me. and the second is disputable based on a deeper investigation. Are we talking about the casino's own games without an external game provider? Pardon my manners, but why did you deposit more than once?

And when exactly did you find out this casino is not licensed in France?

I could use a few hints here. 🙏 Thank you.