Freshbet Casino - general discussion (page 2)

hello, is there freshbet representative who is active with CasinoGuru? I have my money stuck there and they said their investigation will take 6 months but of course I dont have any hope and I think they just stale and stole my money

Unfortunately, as we can see, the casino representative did not write to this thread, so it does not look very rosy as far as this is concerned. 

As for the fact that you have money stuck in the casino, did you get any reason from the casino to investigate your account ? 

However, I noticed that you managed to file a complaint, so we'll see where our team gets. Don't forget to update it and answer Veronica's questions. 

I would like to ask you another question, did you play any slots or is your case related to spot betting ? 

After lots of emails to Freshbet Casino they asked me to contact payments@mystake.com for some reason! However, mystake still haven’t responded!

So do you believe Mystake and Freshbet are somehow related?

I believe they are sister sites but what is bizarre is why FreshBet would ask me to contact MyStake with regard to deposits and refunds 🤷‍♀️

FreshBet Casino have now asked me to contact support@mystake.com after previously asking me to contact payments@mystake.com

‘could this be classed as being given the runaround’

Fresh Bet Casino has a similar look and feel to MyStake but with orange accents instead of blue. You can find a wide range of opportunities for entertainment, including casino games, live dealer options, mini games, racing, sports betting, in-play sports, esports and virtuals.

The welcome bonus over three deposits is generous, and you have 30 days to meet the 30x wagering requirements that apply. We also like the 10% loyalty bonus, where you can claim up to £500. The casino accepts a choice of fiat and crypto payment methods, including Visa, Mastercard, Skrill and Bitcoin.

Hmm, I looked to see if they have any relationship and didn't find anything relevant. 

As for you getting an email to write to, I find that strange. Were you trying to get to the bottom of why they sent you that email from the mystake ? 

Anyway, what is the reason why you would like a refund ? 

Yes, so you wanted to point out that they look quite similar and that's why you had an idea that they are sister sites, right ? 

Did you find this casino as a sister site? I'm asking because I only see 4 on the screenshot and none of them are the ones we talked about. 🤔

Fresh Bet

FreshBet

Fresh-bet

All the same casino 🙄

Even if this casino was not a sister site to Mystake surely you should be asking the question why would FreshBet be advising me to contact Mystake.com?!! I think I need to raise a complaint on here!

You only see 4 because you didn’t scroll down, come on please, really!

Here is another listing:

The reason I contacted them was to get a refund because of the descriptor shown on my bank statement that bore no resemblance to their casino but instead a commercial business.

Aqua pulse *nikoptf* Aqu

Nikotpf* Aqua Pulse

I have never heard of, let alone purchased anything from such a company, therefore I want my money back so I can use it in a casino that doesn’t offload my deposits to a third party!

Can you tell me what was wrong with my review to have it deleted, it would be useful if you could leave comments on the site and possibly only allow the author to see what is not public, it’s not a balanced view if you reject and remove things - I am not the enemy here I am just trying to resolve issues, so far I have had zero help!

Your review was rejected since it wasn't a casino review. It rather sounded like a complaint + advertisement for the descriptor companies. You didn't really describe there your experience with the casino from the player's perspective.

Ok duly noted - now added as a complaint

THIS SHOULD BE IN THE PUBLIC ARENA

As of November 15, 2023, the Curaçao Gaming Control Board (GCB) shall be accepting and processing online gaming license applications. Online gaming licenses shall be based on the current law National Ordinance on Offshore Games of Hazard (NOOGH) and shall be granted directly by the GCB.

Operators under master licensors can continue to operate under present conditions but need to be registered with GCB.

The 4 master Curaçao license holders:1668/JAZ – «CEG»8048/JAZ – "Antillephone N.V." 365/JAZ – "Gaming N.V."

We can only hope this sees unscrupulous operators disappearing down sink holes!

I continue to investigate casinos, including the Freshbet Casino, on re-checking their licence and looking at their URLs I found: https://www.freshbet.co.uk/ (The UK URL is NOT included on their licence)!

If you click on sign up or any other buttons or links you are routed to their Curaçao licensed casino, with the exception of the Feedback button, but more importantly the Login button that lands you on this site: https://goldenmister.com/en#sign-up-4

The casino is not licensed in the UK, as we inform players. Many casinos create mirrors without showing licenses at all to avoid potential issues with local authorities, for instance.

This is actually quite a common thing.

I despair 😩 at your responses - I am now contacting CEG to demonstrate this ‘common’ practice! The LVC does not contain a UK url.

I believe this operator is in breach of their license!

I think it is better to say what I know rather than remain silent.

Additionally, the whole gambling law in Curacao is undergoing huge changes. As a result, many casinos seem temporarily unlicensed. Have you heard that? It's a complete mess right now. 🙁

More details are here.

One way or another, I'll wait for your update.