Fresh Casino - general discussion (page 2)

Hello,

do you have the same problem while playing games from a different game provider or in different casinos?

I think that this test should give you some idea.

Since it's not so easy to find the source of this problem I'd personally try a different casino.

Hello,

I have never had such problems in any other casino.

Well, I would not spend my time with games that are hardly functional.

I'm sorry, but I can't tell you where the problem lies. 🙁

Hello Radka,

I have decided to stop altogether.

Since the new law in Germany and the associated penalties, it is better to stop. Especially since there will be a complete block from Germany for casinos abroad or that do not have a German license.

And before I face penalties here, I'd rather stop.

It's no longer fun anyway since the changeover

Hello Sandor,

I understand completely. If it's not fun anymore, it's not worth it.

You can play those free games from time to time - no restrictions 🙂.

What do you think?

Although I'm already verzified, the ones I wanted to pay out with asked for other data from me and they said

Your withdrawal request will be subject to additional verification, which may take some time. The maximum review time is 31 days. This usually happens much earlier.

what is that supposed to mean when you deposit immediately no problems if you're lucky and get something and then want to pay out the problems make me recommend this fresch casino to anyone that's just kidding what's up!

I'm sorry to say that, this usually happens when the casino's system spots some irregularities in your deposits, gaming history, or payment options. Your account gets flagged and it triggers additional verification.

I think you should cooperate with the casino, it's usually the easiest way.

Deposit is something you do deliberately and willingly, casinos do not verify deposits - there is nothing to be verified the moment you deposit. Is anybody verifying you when you buy stuff online using paysafe method? No. Casinos verify players - that's what it's called the KYC (know your customer).

Some verifications are smooth, some are none. I hope you'll pass the check successfully and soon.

Let us know how it goes.

I made a normal deposit with the 1st bonus double I received I clearly played a bonus player in a limit of max 5 euros. Then the wager was through

1. Payment request went through with 1250 in 12 hours I don't understand at all, first one is still being processed and second one is already completed, the company just wants to cause problems and in live chat they say nothing at all, one says up to 5 days, the other says 31 days that's not normal anymore I'm active everywhere and unfortunately never seen such a measure.

Isn't that strange that you process lower amounts and higher ones although they were requested earlier and don't want to process them and also want to check that nobody can explain to me that what casinos are allowed to do they just want to announce difficulties I see more because I won't ever recommend here again no one either man is lucky for the first time in his life and he most likely doesn't get the money or in 31 days I think that's cheating and unfair!

I'm sorry, am not a casino employee hence I can't explain what's happening.

For that, you should submit a complaint instead. There is a section dedicated to the whole process, so browse it if you like:

https://casino.guru/complaint-resolution-instructions

If you decide to submit one, which I see as a reasonable step, you can do that by clicking/tapping this link.

Are you in?

Freshes Casino 😀

What is so funny? 🤣 Any concrete experience?

Yes, very good customer service & great payout times 🙂

You can also win nice times here if luck blesses you. 😀

Page design & game selection mega 🫡

I think their waitresses are okay too!

Definitely worth a try 🙂

I can sense the positive vibes floating over this place! ✌😉

scam site with unfair terms and conditions 🙂 place 3 bets and (lost) and my account need to additional verification xd this will take till 31 days 🙂 for checking 3 bets 🙂 Casino have unfair terms and conditions and abuse rules 🙂 perfect reputation is a joke 🙂 as always on casino guru 🙂 they never mention about unfair terms and conditions (abuse rules against users... 31 days checking 3 bets 🙂 )

do not believe in KYC 🙂 this is abuse rules you can ask lawyer in any country about this 31 days rules 🙂 3 bets checked 31 days is ok for casino guru because this is KYC 🙂 remember... casino guru earn money on gamblers... so they need to convince people that this is for they own good 😉

Did they tell you they need 31 days in order to check the 3 bets? Because KYC has nothing to do with the 3 bets. KYC is related to your identity. Additionally, I know about cases where checking a single bet took months. But that was about sports bets and it was related to matches that were investigated by a police as "fixed matches".

xd you are funny 🙂 "fixed matches" 🙂 europol, sportsradar, betradar and others checked how many fixed matches are... in 2 years about 750 games was suspicions... i know because i cooperated with both xd fixed matches xD man... prima april was 11 ago xd

and no... there is no investigation about fixed matches... they start to investigation my account when i try to withdraw money 🙂 i place bets on 25 euro 🙂 try to withdraw money and they start investigation... so what if i not try to withdraw they no investigation about fixed matches? 🙂 scam company with unfair terms and conditions... i need more bookies like this one 😉 we will see what is fixed... 😉 i know my work...

I tough you know additional checks are very often a result of the submitted withdrawal. The casino isn't constantly checking all accounts and histories, it's usually done especially once the player submits the withdrawal. Casino ensures the winnings are legit.

What is so funny about fixed matches? Would be good to explain further, don't you agree?

Funny because casino and providers cooperate with law enforcement authorities... and... if there is suspicious about fixed matches you dont block account and check them by 31 days... and you (in this case casino) dont pass judgment... if game is suspicous casino/bookies/provider have duty to signal to interpol, europol and local police... not check by own hands xD and if game is suspicious you dont talk about this to guy how can be involved in fixed game... why? 🙂 I think this is rhetoric question...

Aaah, now I understand your point! Thanks!

Just a detail, this is the official procedure involving fixed matches. ok. It should be just an organized group of players making opposite bets, misusing the odds instead.

Being in the bookie's shoes, what would you do in the meantime? Would you pay out the money as a bookmaker, while having doubts about let's say correctness? I wouldn't - I would instead block the account for suspicion. 😀

I agree, it's rhetoric and theoretical 👍