Fresh Casino - general discussion (page 4)

So, that was really good you kept the photo of the card. They needed to verify all the cards you made a deposit with at the casino, probably. Right?

If you're interested in writing your review for the casino, you can use this link and describe your experience there as well. It could help others to better understand how this casino works, you know.

Romi I am not able to write any review to a casino as you are blocking it as I am in Belgium. Yes, every card, every method of payment I used I needed to verify in order to obtain my funds.

Well, this shows we won't let you access the casino expert review; however, you may still submit your own.

Try out this link, please: https://casino.guru/casino-reviews 👈 It should work.

In any case, feel free to use VPN, if you like. Since we are not a casino, it is not a restricted tool.

I'm sorry for the troubles; our website is quite complex 🙏

I was trying trough different URls but without VPN I am unable to access most of the casino reviews, I am only able to open only Belgian ones, I sent that info to Jozef already. Thanks for info Radka.

You won't be able to access it without a VPN because we can show only casinos that are under the Belgium license. It is due to the legislation in your country, and we have to keep up with it, you know.

Hello, my dears

I'm slowly getting really fed up with this casino because I was already fully verified and now, after more than three years, they suddenly want me to verify myself again, at least with a selfie and my ID, and since then they simply won't accept any of the documents I send them with a selfie.

At this point I don't really care what the problem is, I just want to consider the payout, although I think that's also the problem, that I can't be verified with my selfie and person, everything else has already been approved and the person with the selfie has already been approved.

Now I would just like to know from you whether it is possible for me to have my account closed there and then at least initiate the payout, even if it means that my account will then be blocked.

So, to put it briefly again, if I delete my account there, are the Fresh Casino members forced to transfer the remaining balance from their account to my account?

I would be very grateful for a quick response from you

Hello,

I hope you don't mind me stepping in, but I could use your help too. Could it be a specific document or a selfie that's preventing your account from re-verifying? I honestly can't tell, so I decided to ask you directly.

Speaking of which, how long have you been struggling with this second KYC process?

As to your question, I do not think closing an account will resolve the verification issue. I believe once it has started, it also must be completed in order to let you withdraw.

Until I requested my withdrawal, my account was fully and completely verified. I've even withdrawn once.

However, the document with the selfie and ID suddenly disappeared or, according to them, was deleted, which is absolute nonsense, and after I tried to upload it again, they kept telling me that there was something wrong with the selfie.

and I'm really tired of it now for two weeks no matter what photo I upload..

Therefore, the question in general is whether it is possible to pay out balances on an account if you want to close it yourself

Oh, I see now. Thank you for the details.

It is very common to verify players every few years. The first verification simply needs to be updated, I’m afraid.

So it may still be a sort of very unpleasant technical issue that the casino struggles to overcome or something wrong with the picture itself.

Now that I'm thinking about it, sending that by email should be an alternative to resolve the uploading. Did you ask what is specifically wrong with the selfie? Occasionally the request is pretty complex, like the ID must be clearly visible so the data are readable and so on...

I repeat, closing an account won't skip the verification, so if this is the only reason, I would not do that.

the faithful

Hello, are these your withdrawals that you managed to get out of the casino? Have you withdrawn everything so far and there have been no problems?