Flappy Casino - general discussion (page 5)

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Dont play here the money just dissapear when changing game over 220€ look at the picture when changing game from pizza pizza to zombie carnival the real balance is missing like 220€

And when chatting with them they have No answer to that !

Sorry about this issue. I have seen your complaint here with our team, where Veronika actually needs some answers. So, whenever you find the time, please provide those.

Did you request any withdrawals in between the games? I really wonder what the answer is.🤔

It's always the same with Black Jack games. When you double, you get a small card, and with 12, 13 or 14 you always get a card that means you're overbuying, while the fraud generator always gives the dealer the right card. And it's been like this for months, it's 1,000,000% fraud. I can only expressly warn against playing at Flappy Casino. Furthermore, the casino refuses to close my account permanently. It is closed, and can be reopened at any time on request. This is another indication of how dubious Flappy Casino is, it simply doesn't allow the account to be deleted so that you can come back and they can cheat you out of your money.

Avoid the casino if you do not want to be cheated out of your money in a fraudulent way

I am really sorry that you had this bad experience there. Have you tried to contact the game provider regarding all this, as Radka suggested to you before? I hope you have any answers from them.

May I also ask, for what reason did you ask them to close your account? The casino should permanently close any account whenever a player states that it is due to some gambling issues. So, if you have told them this reason and they didn't do anything, you should file a complaint and our team will try to get it solved.

Let us know, please, if you'd like to do that, and we can have a look at your case closely.

I am writing to report the stalling tactics used by Flappy Casino regarding my withdrawal. The casino is making unreasonable demands for documentation only after a withdrawal was requested, despite my account already having an "Approved" KYC status.

The Timeline:

KYC Approval: I submitted my standard KYC documents, which were reviewed and officially approved the following day.

Withdrawal Request: Once my account was verified, I initiated a withdrawal.

New Verification Demands: One day after the withdrawal request, the casino suddenly demanded a selfie with my ID and the casino website visible in the background. I complied and sent this immediately.

Additional Hurdle: A few hours after submitting the selfie, they issued yet another request: a screen recording of the crypto platform showing both the depositing and withdrawal wallets.

The Conflict: I have informed the casino multiple times that the deposits were gifts from a third party. Therefore, I do not have direct access to the sending wallet to provide a screen recording. Despite this explanation, the casino continues to send automated emails demanding the same recording.

Support Failure: Live Support (specifically an agent named "Mia") offers no assistance. I am consistently given the same scripted response: "the relevant department will contact you via email." No one addresses the fact that I cannot provide a recording for a wallet I do not own.

Conclusion: Flappy Casino is using "moving goalposts" to avoid paying out. Approving KYC and then immediately triggering new, impossible verification steps once a withdrawal is requested is a clear sign of a predatory platform.

I strongly advise players to avoid this site, as they appear unwilling to process legitimate withdrawals.

Hello,

I understand your experience is not good and I get it.

What you think is unreasonable for a verified account may be valid for the casino. I understand that these are your feelings, but since almost every regulated casino forbids players from funding their bets with third-party money, for example. The casino support may view this as a valid procedure. It merely an idea. In any case, is this situation about sports betting? I could not comprehend "moving goalposts."

We can talk more.