FEZbet Casino - general discussion (page 6)

I write in the chat, they just write that there is a system error with the withdrawal, and the fact that they removed my 500 euros from the account is normal???

and you even gave them a rating of 9.8??? For what? For canceling my winnings and taking my money?

Hi Romi! Thank you for your answer.

You guys from CG do an awesome job! Very helpful for players.

It's been a while, but they fully paid me on September 27th and 29th.

They asked me for 3 different validations - identity, bank statements and a selfie with their website on the background. Each validation took 48-72 hours to confirm. So I advise people to be patient.

To avoid future problems with customers, they should improve their validation methods and also make it clear for customers that it's a requirement for any withdraw to go through. The way it is today, it's shady and may lead the customer to be anxious about the security of its funds.

Anyway, thanks again.

Keep up the great work!

I can see that you are really upset with this casino, but can we please take it step by step here, so the issue is better understandable?🙏

What do you mean they took your money, please, as you said in your other post?

You requested the withdrawal on Friday, right? Is your account fully verified, or do you have to go through the process?

Do you still see the money in your account or they are not shown there anymore?

Please reply with some more details regarding all this, and we will try to find out what could happen at this casino.

Thank you so much for your kind words. We always try to do our best to help our users.

I am glad that you have received your money, and it is nice to read some of your insides. If you're interested, you can submit a user review where you describe this experience of yours. It really could help others to better understand how this casino works.

Here is the link for you if you decide to do so.

We'll look forward to hearing from you again.

Yes, on Friday I won 2 bets and put it on withdrawal, and yesterday they took the money and there is no money in the account. They did not request verification!!!

In this case, you really did the right thing to file a complaint here. Our team will start to investigate the matter, and hopefully they will be able to get in touch with the casino so we can find out what happened.

Are you able to communicate with the support now?

Let's wait for another step regarding your case, which will lead us to the resolution of all this.

I can contact them but they don't say anything there because they only work in the chat and they can't say anything about finances... I've already opened a complaint... I'm sick of opening casinos and not paying people the money they won... We need to find a way to deal with them...

Yeah, usually the live chat has no information regarding withdrawals and stuff like that.

I surely understand your frustration here, but let's just stay patient, and hopefully it'll be solved out soon.

And maybe in the end the casino will be able to fix the error as they said it was due to that, and soon you'll get your money. Right?🤷‍♀️

We'll be here if you have any news regarding all this.

They will say the same thing as Spinaga, they just closed the person's account and that's it!!! and you didn't help!!!

You know, I think it would be fair to explain that we just can't defend the player's interest if the casino proves this particular player has violated the basic rules. Like you did at Spinaga. This is actually the reason why we could not help you.

It is not my intention to be mean, but can you assure us that something similar has not occurred at FEZbet Casino, please? If you're convinced this casino will respond in the same way, it naturally raises some questions.

I hope you realize that my only goal is to assist you in avoiding needless mistakes.

people played there and not me, and since I have already been seen here, I wrote a post as well, only not about my gaming accounts but about others, is there a ban on this? It is possible to prove that it was not me who played but another person, they just don’t want to return the money, that’s all.. they blocked the account and that’s good!

I also don't understand why casinos that cheat and rob people have such high ratings, Fezbet casino cheated me for 900 PLN, no one was interested in helping, there are so many complaints about Fezbet casino and the rating is still 9.8, for me it is incomprehensible

Mrs. Radko why does this casino still have such a high rating? There are so many complaints and bad opinions about this casino and the rating is still almost maximum, something is wrong here that such situations occur

I'm sorry, are you saying you've been sharing the information on behalf of someone else? I most likely did not understand you well. What do you intend to prove, and also to whom, I wonder. Are you perhaps referring to your current complaint against FezBet? Surely you can provide anything you have to Veronika; she will go through that, don't worry.

As far as I can guess from the screenshot posted in the complaint thread, the casino suffers technical issues; well, it may happen. Do you have any reason to believe the casino is not being honest with you?

Hi there. My name is Radka, if you don't mind.

We have previously discussed numerous casinos in exactly the same way. Still the same reasons apply. I apologize; I have run out of explanations for you and I am sorry to see that, despite our best efforts to explain how it works to you, you just keep asking the same questions.

Please keep these things in mind:

forum posts does not count to rating

unclosed complaints or resolved complaints do not count too

On the other hand, these point you may access anytime are still valid:

Very big casino based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

Basically, this is it. Feel free to submit another gambling-related complaint if you feel casinos are not acting fairly, please.