FEZbet Casino - general discussion (page 5)

I’d like to express my frustration with the abysmal service provided by Fezbet. For 6 months now, my hard-earned money (~4000 euros) has been unjustly locked within their website, with no sign of resolution in sight. Despite numerous attempts to comply with their verification process (KYC) by submitting the requested documents several times and making adjustments to the documents when prompted, I have been left in limbo for over six weeks now without any meaningful response or progress (the documents have been left on verification pending status). Their customer support, if it can even be called that, consistently offers nothing but automated responses, regurgitating the same tired excuses about my case being with the "relevant department." This lack of transparency and blatant disregard for customer concerns is not only unprofessional but utterly unacceptable. 

All I have left is reporting their unethical business practices on here, in hope to find some help. Do you have any advice on how to proceed now to get things moving? Thanks!

I can't imagine how you must feel, and I am astounded that you were able to stand that for such a long time.

Without further ado, I'd like to present the Casino Guru Resolution Center to you. Members of this Team focus on helping players in similarly tough situations, hence, I'm convinced that this is really worth trying!

To give you a head start, though, this guide 👈 explains how it works and what to explain along the way.

Of course, I'm not saying we can do miracles, but this process is completely free, all you have to invest is your time.

If you have further questions or prefer to discuss further details regarding your never-ending verification process, just reply to let us know your opinion or thoughts.

Thanks a lot for your prompt reply and your understanding Radka! I am going to take a look at the link you provided and get the ball rolling with the Resolution Center.

Please let us know whenever you feel you need any assistance, or help.

Hello, I can’t withdraw money for 19 days. They canceled it four time. Fifth attempt was yesterday with mastercard. Please help, im waiting this withdrawal very long time

Casino Fezbet

Hey, did the casino also tell you the reason why your withdrawal has been rejected several times already ? Have you already verified your casino account ? Did you play with a bonus ? 

Let me know so I have a better overview of the situation. 

Good evening I have made a withdrawal for 4 days and all they do is tell me to be patient and what is in the final stage what should I do help

Hi, it would be best to wait a bit and be patient. We give casinos 14 days to sort out the withdrawal so I wouldn't worry right from the start. You asked why there is a delay ? 

Have you verified your account here ? Have you had any successful withdrawals before ? 

Let me know, please. 

Good morning, do you have any contact with the casino?

I believe I was deceived by them

I received an offer for a risk-free bet up to PLN 900

I deposited PLN 900, lost my bet and received a refund of PLN 900 to play until July 1, today is June 26 and this bonus was taken away from me without giving any reason.

Have you contacted the casino's support regarding this? I believe you should try that for sure. They should be able to explain what could happen. We are unable to get in touch with them for you, only whenever a complaint is submitted does our team try to get in touch with the casino representatives.

Did you get any screenshots of the terms of this bonus where it shows that the expiry is on July 1, perhaps? It could help you if you would provide it to them.

Yes, I wrote to the support several times and never received an answer why this was done, it was only written that it was the administration's decision

Unfortunately, I didn't have time to take a screenshot showing that the bonus is valid until July 1, but it definitely was

Could you contact their service department regarding this matter?

Hi!

I said this many times before. We can't assist you with sports betting-related matters, and this kind of risk-free bet sounds like one to me. Feel free to correct me, of course.

Even if it were related to casino games, we just can't contact the casino on your behalf without you submitting a complaint.

That's how it works. Allthough I'm sorry to see the casino is not interested in explanation, it seems there is nothing we can do about it.

I understand, but can I rate the casino in terms of sports betting?

If you mean user review, that would also be rejected. We deal with casino games here, not sports betting, so you understand that it would probably not be very relevant to this topic. 😥

I understand you, but people not only play in casinos, I also have fun in sports and in the casino

I think it would be good for people to know how casinos behave and pay attention to the sports section.

Let me add that it's about sports, okay?

Do you think casinos should do this? That they offer a bonus first and then take the bonus away? If I had known that the casino acted like this, I had read about it somewhere, I would never have taken such a promotion, unfortunately I was influenced by the very high rating and I was fooled into thinking that the casino was honest.

Yes, players who bet on sports can of course express their opinion. The important thing is that our reviews do not deal even a little bit with betting and we also do not have experts to evaluate cases when a player loses money unfairly. That's why we always turn to the fact that if it's about sports betting, the players can describe their disappointment on the forum, but they probably won't be able to do it elsewhere here. 

Certainly not, I don't advocate such a behaviour and casinos should be honest. Also, do you know why your bonus was taken away ? Was it some kind of deposit bonus ? 😕

I asked several times and the casino could not provide a reason why this was done

It was a risk-free bet, i.e. after losing the bet, I had to play for the lost amount and I had until July 1 to do so.