FEZbet Casino - general discussion (page 7)

When I referred to "slight delay" I was being sarcastic. I have never withdrawn from there, I did some research on the internet and it is a bookmaker that is licensed in Curacao. I think I will report them for fraud. It has been too long, I don't know what you recommend.

If you believe that it is really going nowhere and you don't have any further explanation from the casino, please file a complaint here. Our team will try to get in touch with the casino to find out what is holding the withdrawal.

To wait one week for the payment and not have any information is really too long, in my opinion.

So, here's the link you need to follow where you will provide all the information and our team will get back to you with what to do next.

Don't hesitate to write to us if you need any help, and also keep us updated about the whole situation, please.

Don't play!! They are delaying withdrawals and three servants said different things about why withdrawals take so long, or they were lying in practice.

Hello, could you please tell me a bit more about your situation? You mentioned that the casino is delaying your withdrawals, so I’d like to know how long you’ve been waiting.

Getting different explanations from three different support agents is understandably frustrating. It’s important to establish why the withdrawals are delayed and how long this has been going on.

Could you also share what each agent told you?

Hi! I waited 5 days. One of the customer service representatives said that the site has problems and the withdrawal will be processed as soon as possible. The second one said that the withdrawal will take three days and I said that I have waited 5 days and did not respond to that. And the third one told me that the withdrawal is being processed even though it was not. All these explanations on the same day. I waited a day and still no withdrawal. I complained to them and they also lied to me about the bonus. I bought a €30 bonus with their fs coins which they changed to €15 and I asked why they did this and they said that the internal department worked like this and I did not get any reason why it worked like this. After that they closed my account.

The account closure is the part I’d like to clarify first. Did they give you a reason for closing it, and explain whether your pending withdrawal would still be paid? How much were you trying to withdraw?

Five or six days can still fall within the 14 days we generally allow for withdrawal processing, although the conflicting replies haven’t helped you understand what is happening. A message saying the withdrawal is being processed doesn’t necessarily mean it has already been sent.

Regarding the bonus, do you have a screenshot showing that the reward cost the stated number of coins and was worth €30 when you redeemed it? That would help establish what was offered before it changed to €15.

If the casino has explicitly refused to pay your remaining funds, please share its explanation, with personal details hidden. That would require a different next step from simply waiting for a pending payment.